Recreation Receptionist

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxurious hotel in UAE is seeking a dynamic female Recreation Receptionist. The role includes overseeing reservations, enhancing guest experiences, and ensuring the health club's reception runs smoothly. Ideal candidates will possess a hospitality diploma and experience in hospitality, along with strong communication skills. If you're a positive, team-oriented individual with a customer focus, this position may be perfect for you.

Qualifications

• Good written and verbal English communication skills.
• Strong interpersonal abilities.
• Computer skills are an advantage.

Responsibilities

• Oversee all reservations and payment procedures.
• Create a warm welcome for guests.
• Promote classes and services within the club.
• Post charges in micros system.
• Assist the Fitness Instructor with safety procedures.
• Ensure cleanliness of locker facilities.
• Keep the reception area tidy and well-stocked.
• Encourage sales through knowledge of offered facilities.

Education

Diploma / degree in hospitality

Job description

Job Description

We are currently looking for dynamic, and self motivated female Recreation professionals who want to move their careers forward.

As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:

• Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
• Create a warm welcome and a friendly atmosphere
• Issue and retrieve locker keys and towels before and after use
• Promote all classes, activities and services that are offered within the club
• Post charges in micros that may incur by guests and members and carry out correct accounting procedures
• Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations
• Periodically check on the cleanliness and order of the locker facilities
• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
• Encourage sales through full product and price knowledge of offered and available facilities

Skills

No specific skill list provided beyond those mentioned in the responsibilities.

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing the following additional competencies:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus