Receptionist ( Spanish Speaker)

MIRA CONSTRUCTION L.L.C; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury fitness center in the United Arab Emirates is seeking a Receptionist to provide a warm and professional front desk experience. You will handle check-ins and manage inquiries while maintaining high standards of customer service. The ideal candidate holds a graduate degree, has at least 2 years of experience in a luxury gym environment, and is skilled in CRM management. This is a great opportunity for someone energetic and presentable who is passionate about delivering exceptional service.

Qualifications

• Presentable and energetic with a passion for delivering luxury service.
• Minimum 2 years of experience in a luxury gym environment.
• Experience with CRM or membership management systems.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Respond to phone calls, WhatsApp messages, and emails promptly.
• Enter and update member information in the CRM system.
• Ensure cleanliness and organization of front desk and lobby areas.

Skills

Customer service

CRM management

Front desk operations

Education

Graduate degree

Job description

The Receptionist ensures a warm, welcoming, and professional front desk experience for all members and guests. This role is responsible for managing check-ins, handling inquiries, updating the CRM system, and performing essential administrative tasks. The ideal candidate must be presentable, energetic, and experienced in delivering luxury service standards.

Key Responsibilities

• Front Desk Operations
  Greet members and guests in a friendly and professional manner.
  Handle check-ins, check-outs, and membership validations.
  Respond promptly to phone calls, WhatsApp messages, and emails.
  Manage booking schedules for classes, personal training sessions, and facility usage.
• Customer Service
  Provide accurate information about gym services, memberships, and facilities.
  Assist members with queries, concerns, and service-related requests.
  Maintain a consistently high standard of hospitality and guest experience.
• CRM & Administrative Tasks
  Enter and update member information in the CRM system.
  Process new memberships, renewals, and session packages.
  Maintain records, forms, and prepare daily reports.
  Handle cash and card payments when required.
• Facility Support
  Ensure the front desk and lobby areas remain clean, organized, and presentable.
  Coordinate with the cleaning team and gym supervisor regarding facility needs.
  Report equipment or facility issues promptly.

Qualifications & Requirements

• Graduate degree required.
• Additional training in customer service or hospitality is an advantage.
• Minimum 2 years of experience in a luxury gym environment.
• Experience using a CRM or membership management system (mandatory).