Receptionist German Speaker

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel management company in Abu Dhabi is seeking an experienced professional for a fulltime role in guest service management. Responsibilities include managing check-ins and check-outs, resolving guest complaints, and maintaining guest security. The ideal candidate should have a degree in Hotel Management and at least one year of experience in a similar role. Proficiency in English, Russian, German, and Arabic is required. This position offers competitive salary and opportunities for career advancement.

Benefits

Competitive salary and compensation

Training and development opportunities

Career advancement

Comprehensive health insurance

Employee recognition programs

Work-life balance policies

Uniform provision

Social events and activities

Transportation services

Employee wellness programs

Qualifications

• Minimum 1 year in a similar role at a star hotel.
• Proficiency in multiple languages: English, Russian, German, and Arabic.

Responsibilities

• Register and process guest check-ins and check-outs.
• Handle guest inquiries and resolve complaints effectively.
• Ensure guest security through key card issuance.

Skills

Guest service

Check-in and check-out procedures

Cash handling

Complaint resolution

Communication skills

Education

University Degree in Hotel Management

Job description

Main Duties and Responsibilities

• 1.1.1 Register and process check in for all arrivals.
• 1.1.2 Handle guest check outs efficiently and professionally.
• 1.1.3 Update guest information into the computer after a complete check in.
• 1.1.4 Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
• 1.1.5 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• 1.1.6 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• 1.1.7 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• 1.1.8 Handle issuance of guest room key cards and ensure effective control for guest security.
• 1.1.9 Check and convey message mail and package to Guests.
• 1.1.10 Assist at the Information counter Foreign Exchange Night Audit and Business centre as and when assigned.
• 1.1.11 Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
• 1.1.12 Handle safe deposit boxes in a accordance with policies and procedurres.
• 1.1.13 Report any unusual occurrences or requested to manager.
• 1.1.14 Be aware of the hotel accident Prevention Policies.
• 1.1.15 Ensure the cleanliness and neatness of front office area.
• 1.1.16 Ensures that all guests are greeted on arrival & departure of the hotel.
• 1.1.17 Review log book verify outstanding and follow up pending. Identify if any special assignment for the daily
• 1.1.18 Check Hotel situation occupancy functions groups VIPs
• 1.1.19 At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations
• 1.1.20 Prepare for daily arrivals in terms of room allocations amenities and special requests of the guests.
• 1.1.21 Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
• 1.1.22 Review and update Logbook
• 1.1.23 Check equipments
• 1.1.24 Be Smart well groomed and maintain a friendly and cheerful disposition all the times
• 1.1.25 Oversee the day to day operations
• 1.1.26 Report regularly on happening to Asst. FO/FOM
• 1.1.27 Fire Procedure
• 1.1.28 First Aid Procedures
• 1.1.29 Handle guest complaints and report to manager

Qualifications

University Degree in Hotel Management minimum 1 year in a similar role star Hotel

Required Languages

English Russian German Arabic

Additional Information

• Competitive Salary and Compensation:
  • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities:
  • Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement:
  • Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits:
  • Comprehensive health insurance coverage.
• Employee Recognition Programs:
  • Recognition programs to acknowledge and reward outstanding performance and dedication.
• WorkLife Balance:
  • Policies and practices that promote a healthy worklife balance including flexible scheduling where possible.
• Uniforms and Dress Code:
  • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities:
  • Participation in social events teambuilding activities and employee gatherings to foster a positive work culture.
• Transportation Services:
  • Transportation services.
• Employee Wellness Programs:
  • Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work

No

Employment Type

Fulltime