Receptionist

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to manage guest inquiries and maintain records efficiently. In this role, you will utilize various software tools to enter and retrieve information, ensuring a seamless experience for guests. Your responsibilities will include handling correspondence, maintaining filing systems, and supporting a positive work environment. This position offers the chance to work in a dynamic team, where your contributions will enhance guest satisfaction and promote a welcoming atmosphere. Join a company that values diversity and fosters an inclusive culture, making a difference in the hospitality industry.

Qualifications

• Strong computer skills for data entry and retrieval.
• Excellent customer service and communication abilities.

Responsibilities

• Enter and retrieve information in databases and answer guest inquiries.
• Maintain confidentiality and protect company assets while serving guests.

Skills

Computer literacy

Customer service

Attention to detail

Communication skills

Tools

Word processing software

Spreadsheet software

Database software

Presentation software

Point of sale systems

Job description

POSITION SUMMARY

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail including date stamping and distributing incoming mail. Create and maintain computer and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer, believes in hiring a diverse workforce, and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.