Receptionist

GEMS WORLD ACADEMY - ABU DHABI; Abu Dhabi; On-site; AED 75,000 - 90,000; Full time

Job summary

An international educational institution in Abu Dhabi is seeking a personable receptionist to manage customer interactions and provide information about school services. The ideal candidate has a Bachelor's degree, excellent organizational skills, and a strong ability to communicate effectively in English. This role requires a commitment to exceptional customer service and teamwork within the school environment.

Qualifications

• Bachelor's degree is mandatory for this role.
• English Speaker with exceptional skills, both verbal and written.
• Ability to multi-task and cope with peaks of demand.

Responsibilities

• Provide information to callers and visitors regarding school services.
• Respond to inquiries and direct calls to appropriate personnel.
• Support the Admissions team with leads and enrolment activities.

Skills

Customer service skills

Organizational skills

Verbal communication

Written communication

Multi-tasking

Education

Bachelor's degree

Job description

As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff, and students.

Key Accountabilities

• Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provider for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Actively support the Admissions team by contacting inquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross‑selling to other GEMS schools with open seats, conducting school tours wherever necessary, and assist in enrolment events as and when required.
• Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
• Attend staff meetings and serve on committees as required.

Skills

• Bachelor's degree is mandatory for this role
• English Speaker with exceptional skills, both verbal and written
• Ability to multi-task and cope with peaks of demand
• Strong customer service and interpersonal skills
• Excellent organisational skills
• Must enjoy public contact and dealing with customers face to face
• Exceptional English skills, both verbal and written
• Bi-lingual is an advantage