Reception Supervisor

RIKAS Hospitality Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A renowned hospitality company in Dubai seeks a Reception Supervisor to oversee the daily reception operations and manage reservations. The ideal candidate will have 2-3 years of experience in a restaurant reception role and possess strong leadership and guest service skills. Responsibilities include ensuring a welcoming environment, managing the reception team, and coordinating guest flow with the restaurant management. This role offers flexible working hours in a fast-paced environment.

Qualifications

• 2-3 years of experience in a restaurant reception or guest relations role.
• Supervisory experience is highly desirable.
• Fluency in English; additional languages are a plus.

Responsibilities

• Oversee daily operations of the restaurant reception and reservations desk.
• Supervise the reception team and manage reservations and guest flow.
• Manage guest expectations and resolve complaints professionally.

Skills

Leadership and team management

Communication skills

Guest service mindset

Organizational skills

Tools

Reservation systems (e.g., SevenRooms, OpenTable, Resy)

Job description

Overview

The Reception Supervisor is responsible for overseeing the daily operations of the restaurant reception and reservations desk, ensuring a seamless, professional, and warm first impression for all guests. This role supervises the reception team, manages reservations and table allocations, and works closely with restaurant management to optimize guest flow and overall guest experience.

Key Responsibilities

Guest Experience

• Act as the first point of contact for guests, ensuring a warm, professional, and personalized welcome.
• Handle VIPs, regular guests, and special requests with discretion and attention to detail.
• Proactively manage guest expectations during busy periods and resolve complaints or issues promptly and professionally.
• Maintain a high standard of grooming, etiquette, and hospitality at all times.

Reception & Reservations Management

• Supervise daily reception operations, including reservations, walk-ins, waitlists, and seating plans.
• Ensure accurate management of the reservation system and guest database.
• Coordinate table allocations to maximize covers while maintaining service quality.
• Monitor booking patterns, no-shows, and peak times, and report insights to management.

Team Supervision & Training

• Supervise, schedule, and support the reception/hostess team.
• Train new team members on service standards, reservation systems, and guest handling.
• Conduct daily briefings to communicate covers, VIPs, special events, and operational updates.
• Motivate the team to deliver consistent, high-level service.

Coordination with Operations

• Liaise closely with Restaurant Managers, Floor Supervisors, and Kitchen teams to ensure smooth service flow.
• Communicate real-time updates on guest flow, delays, or special requirements.
• Support restaurant openings, closures, and special events.

Administration & Standards

• Ensure SOPs related to reception and reservations are followed at all times.
• Prepare daily reports (covers, no-shows, guest feedback) as required.
• Uphold company policies related to health & safety, confidentiality, and data protection.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Exceptional guest service mindset with attention to detail.
• Ability to remain calm and professional under pressure.
• Strong organizational and multitasking skills.
• Problem-solving and decision-making capabilities.

Qualifications & Experience

• Minimum 2–3 years of experience in a restaurant reception, hostess, or guest relations role, preferably in a high-volume or premium dining environment.
• Previous supervisory experience is highly desirable.
• Proficiency in reservation systems (e.g., SevenRooms, OpenTable, Resy or similar).
• Fluency in English is mandatory; additional languages are an advantage.

Working Conditions

• Flexible working hours, including evenings, weekends, and public holidays.
• Fast-paced, guest-facing restaurant environment.