Reception Manager

Solutions Leisure Group; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A hospitality group in Dubai is seeking an experienced Reception Manager to oversee front desk operations at Atlantis The Palm. This live-in role requires strong leadership and customer service skills. The successful candidate will lead the reception team, ensure smooth check-in and check-out processes, and address guest feedback effectively. Previous experience in a similar role and hospitality background is preferred. Accommodation is provided as part of the position.

Benefits

Company accommodation provided

Qualifications

• Proven experience in a Reception Manager or similar leadership role.
• Strong customer service and interpersonal skills.
• Excellent organizational and communication abilities.

Responsibilities

• Oversee daily front desk and reception operations.
• Lead, train, and supervise the reception team.
• Ensure smooth guest check-in and check-out processes.

Skills

Customer service skills

Leadership abilities

Organizational skills

Interpersonal skills

Job description

Position: Reception Manager (Live-In | Company Accommodation Provided)

Location: Atlantis The Palm, Dubai

We are currently seeking an experienced and customer-focused Reception Manager to join our team at one of our venues located at Atlantis The Palm, Dubai. This is a live-in position, and company accommodation will be provided as part of the role.

Key Responsibilities:

• Oversee daily front desk and reception operations
• Lead, train, and supervise the reception team to deliver exceptional guest service
• Ensure smooth guest check-in and check-out processes
• Handle guest feedback, concerns, and special requests professionally
• Coordinate with other departments to ensure seamless guest experiences
• Maintain accurate records, schedules, and reporting
• Uphold company standards, policies, and service excellence

Requirements:

• Proven experience in a Reception Manager or similar leadership role
• Strong customer service and interpersonal skills
• Excellent organizational and communication abilities
• Ability to manage and motivate a team in a fast-paced environment
• Professional appearance and positive attitude
• Hospitality or luxury venue experience is a plus