Quality Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

InterContinental Hotels Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader is seeking a Quality Manager in the United Arab Emirates. This role focuses on ensuring compliance with brand standards, conducting audits, and analyzing guest feedback to enhance service quality. The ideal candidate will have 3–5 years of experience in quality or guest experience roles within the hospitality sector, strong analytical skills, and the ability to motivate teams. The position offers a competitive salary and a comprehensive benefits package including training and development opportunities.

Benefits

Competitive salary

Training and development

Room discounts

Full uniform

Qualifications

• 3–5 years’ experience in a quality, brand compliance, or guest experience role within hospitality.
• Experience in luxury and lifestyle hospitality environments.
• Strong knowledge of brand standards and guidelines.

Responsibilities

• Monitor and maintain compliance with brand standards.
• Conduct internal audits and brand evaluations.
• Analyse guest feedback to drive service improvement.
• Provide training and coaching to colleagues.
• Collaborate with leadership for operational consistency.

Skills

Quality management systems

Strong analytical skills

Excellent communication

Interpersonal skills

Ability to motivate teams

Education

Relevant certifications in Quality Management

Job description

We are a people-powered business, and we believe that culture is the foundation of exceptional guest experiences. We are seeking a Quality Manager who understands the importance of enabling and empowering environment, someone who inspires teams to perform at their best while consistently delivering truly memorable experiences for our guests.

A little taste of your day-to-day:

• Monitor and maintain compliance with IHG brand standards across all departments.
• Conduct internal audits and brand evaluations, and develop and implement improvement action plans.
• Analyse guest feedback and quality metrics to identify trends and drive continuous improvement in service delivery.
• Provide training, coaching, and guidance to colleagues to reinforce service culture and brand values.
• Collaborate closely with leadership teams to ensure operational consistency and high levels of guest satisfaction.

What we need from you:

Ideally, you will have some or all of the following experience and competencies:

• 3–5 years’ experience in a quality, brand compliance, or guest experience role within the hospitality industry.
• Experience in luxury and lifestyle hospitality environments.
• Resort experience is an added advantage.
• Strong knowledge of quality management systems and brand standards.
• Excellent communication and interpersonal skills, with the ability to engage, influence, and motivate diverse teams.
• Proven ability to work independently, manage multiple priorities, and meet deadlines.
• Strong analytical skills with the ability to interpret quality data and performance metrics.
• A genuine passion for hospitality and a strong commitment to guest satisfaction.
• Relevant certifications or qualifications in Quality Management are an advantage.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.