Quality & Guest Experience Director

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading international hotel chain in Dubai seeks a Quality Assurance Director responsible for implementing quality assurance strategies and ensuring customer satisfaction. The role includes training staff, managing guest feedback, and aligning management practices with quality tools. Ideal candidates have extensive experience in guest services management and a background in business administration, demonstrating strong leadership and problem-solving skills. This position emphasizes a commitment to employee fairness and continuous improvement.

Qualifications

• 4 years experience in guest services, front desk, or related area.
• 2 years experience in management operations or related area.

Responsibilities

• Communicate Total Quality Management concepts to staff.
• Ensure quality processes align with company standards.
• Manage guest feedback and take corrective actions.
• Train teams on problem-solving and process improvement.

Skills

Leadership

Quality Assurance

Training

Problem Solving

Customer Service

Education

2-year degree in Business Administration or related

4-year Bachelor's degree in Business Administration or related

Job description

A leading international hotel chain in Dubai seeks a Quality Assurance Director responsible for implementing quality assurance strategies and ensuring customer satisfaction. The role includes training staff, managing guest feedback, and aligning management practices with quality tools. Ideal candidates have extensive experience in guest services management and a background in business administration, demonstrating strong leadership and problem-solving skills. This position emphasizes a commitment to employee fairness and continuous improvement.