Quality Coordinator (UAE National)

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hotel chain in Abu Dhabi seeks a candidate to manage office tasks, maintain guest relations, and ensure a high standard of service. Responsibilities include data entry and guest inquiries, along with compliance with company policies. Ideal candidates should possess strong communication skills and previous customer service experience. Join a supportive team that celebrates diversity and values unique backgrounds as part of its strengths. This is an excellent opportunity to grow within the hospitality industry.

Qualifications

• Ability to communicate clearly and professionally.
• Experience in handling inquiries and providing guest services.
• Competent in using computers for data entry and retrieval.

Responsibilities

• Enter and retrieve information in computer databases.
• Welcome and acknowledge all guests as per company standards.
• Maintain confidentiality of proprietary information.

Skills

Communication skills

Customer service

Attention to detail

Job description

POSITION SUMMARY

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.