Quality Coordinator

W Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a Quality Coordinator to enhance operational excellence. This role involves monitoring compliance with quality standards, conducting audits, and implementing improvement initiatives. The ideal candidate will ensure documentation accuracy and support training efforts, playing a crucial role in elevating service delivery and customer satisfaction. Join a vibrant environment where your proactive approach and analytical skills contribute to outstanding service and operational efficiency.

Qualifications

• Strong attention to detail necessary for monitoring compliance.
• Ability to analyze performance trends for quality improvement.
• Experience in coordinating with managers and teams.

Responsibilities

• Ensure all processes meet quality standards.
• Conduct regular audits and prepare reports.
• Support training efforts to reinforce quality culture.

Skills

Attention to detail

Analytical skills

Proactive approach

Effective communication

Job description

Overview

POSITION SUMMARY: The Quality Coordinator supports the organization’s commitment to excellence by ensuring that all operational processes, services, and outputs meet established quality standards. This role is responsible for monitoring compliance with policies and procedures, conducting regular audits, analyzing performance trends, and coordinating continuous improvement initiatives across departments. Working closely with managers and frontline teams, the Quality Coordinator identifies gaps, recommends corrective actions, and helps implement quality-enhancing practices. The position also maintains accurate documentation, prepares reports for leadership, and supports training efforts to reinforce quality culture throughout the organization. With strong attention to detail, analytical skills, and a proactive approach, the Quality Coordinator plays a key role in elevating service delivery, operational efficiency, and overall customer satisfaction.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.