Quality Control Officer

Independent Food Company; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food safety organization in Dubai is seeking a professional to manage and oversee food safety management systems. The role involves conducting inspections, providing guidance to the team, handling complaints, and ensuring compliance with food safety protocols. Applicants should be capable of generating improvement initiatives and assisting with third-party audits. A strong focus on quality checks and training staff is essential.

Responsibilities

• Manage and oversee the food safety management systems for the entire CPU.
• Conduct daily inspections in the facility to ensure compliance with FSMS standards.
• Provide guidance and support to the CPU team to ensure adherence to food safety protocols.
• Manage lab testing, create microbiological and organoleptic schedules, and analyze product testing reports.
• Monitor semi-finished and finished products before dispatching and highlight issues.
• Generate suggestions for continuous improvement initiatives within the department.
• Handle customer complaints related to food safety and quality, and prepare detailed reports.
• Ensure timely corrective and preventive actions are initiated by relevant departments.
• Coordinate with external service suppliers for timely and efficient service.
• Monitor and verify compliance with food safety logs.
• Ensure traceability of all finished products.
• Escalate maintenance issues to relevant teams.
• Conduct food transportation audits to ensure compliance.
• Conduct quarterly refresher training for staff and provide toolbox talks.
• Perform daily quality checks for compliance with INDPT standards.
• Ensure the food watch account is active and that inspections are performed.
• Attend third-party audits and support the CPU team in preparing CAR reports.
• Monitor cleaning activities in the CPU and guide cleaning supervisors.
• Draft checklists, policies, and procedures ensuring compliance with standards.

Job description

Job Responsibilities

• Manage and oversee the food safety management systems for the entire CPU.
• Conduct daily inspections in the facility to ensure compliance with FSMS standards.
• Provide guidance and support to the CPU team to ensure adherence to food safety protocols.
• Manage lab testing, create microbiological and organoleptic schedules, and analyze product testing reports.
• Monitor semi-finished and finished products before dispatching; highlight and rectify any issues before dispatch.
• Generate suggestions for continuous improvement initiatives and projects within the department.
• Handle complaints: Investigate customer and outlet complaints related to food safety and quality, prepare detailed reports, and maintain the complaint tracking sheet.
• Ensure timely corrective and preventive actions are initiated by relevant departments to prevent recurrence.
• Coordinate with external service suppliers (e.g., grease trap, pest control, kitchen hood) to ensure services are conducted on timely manner and efficiently.
• Monitor and verify compliance with food safety logs that are being filled.
• Ensure traceability of items for all finished products.
• Escalate and highlight maintenance issues via email to the concerned facility and maintenance team.
• Conduct food transportation audits to ensure compliance with standards.
• Conduct quarterly refresher training for all staff and provide toolbox talks.
• Perform daily quality checks to ensure compliance with INDPT standards.
• Ensure the food watch account is active and that Certified PICs are consistently performing inspections on the food watch platform.
• Attend all third-party audits and support the CPU team in preparing CAR reports.
• Monitor and ensure cleaning activities in the CPU; guide the cleaning supervisor to maintain thorough hygiene throughout the facility.
• Draft checklists, policies, and standard operating procedures as required, ensuring they meet regulatory and operational standards.