Public Area Supervisor

RIXOS; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking a Public Area Supervisor to oversee the cleaning staff and maintain high standards in public spaces. The ideal candidate will have 2-4 years of experience in luxury hotels and a strong understanding of cleaning and hygiene practices. This role involves both team leadership and ensuring guest satisfaction through quality service.

Qualifications

• Minimum 2-4 years of housekeeping experience in a luxury hotel environment.
• At least 1 year in a supervisory role.
• Strong understanding of cleaning procedures, equipment, and hygiene standards.

Responsibilities

• Manage and coordinate activities of public area attendants.
• Conduct regular inspections of all public areas.
• Ensure prompt response to guest requests and concerns.
• Work closely with the engineering department for maintenance issues.

Skills

Leadership & Team Management

Communication Skills

Attention to Detail

Problem-Solving Abilities

Education

High school diploma or equivalent

Diploma or certification in hospitality management

Tools

Hotel management systems (e.g., Opera, HotSOS)

Job description

Overview

Public Area Supervisor role overseeing public area attendants and ensuring high-quality service delivery across hotel public spaces.

Responsibilities

• Team Supervision: Manage and coordinate the activities of public area attendants, ensuring efficient and high-quality service delivery.
• Inspection & Quality Control: Conduct regular inspections of all public areas to ensure they meet cleanliness, hygiene, and aesthetic standards. Address any issues immediately.
• Guest Satisfaction: Ensure prompt response to guest requests related to public areas and address any concerns efficiently.
• Cleaning & Maintenance Coordination: Work closely with the engineering department to report and resolve maintenance issues in public spaces.
• Inventory & Supplies Management: Monitor and manage stock levels of cleaning supplies and equipment, ensuring timely replenishment.
• Sustainability & Waste Management: Implement eco-friendly cleaning practices, ensure efficient use of resources, and contribute to waste reduction initiatives.
• Safety & Compliance: Ensure adherence to health, hygiene, and safety regulations, including proper chemical handling and cleaning procedures.
• Training & Development: Conduct training sessions for public area attendants on cleaning techniques, safety protocols, and customer service.
• Lost & Found Management: Ensure proper documentation and secure handling of lost and found items within public areas.
• Collaboration: Liaise with the housekeeping, front office, and food & beverage teams to ensure a seamless guest experience in public spaces.

Qualifications

• Education: High school diploma or equivalent; a diploma or certification in hospitality management is a plus.
• Experience: Minimum 2-4 years of housekeeping experience in a luxury hotel environment, with at least 1 year in a supervisory role.
• Technical Knowledge: Strong understanding of cleaning procedures, equipment, and hygiene standards. Familiarity with hotel management systems (e.g., Opera, HotSOS) is a plus.
• Leadership & Team Management: Ability to lead, train, and motivate a diverse housekeeping team.
• Attention to Detail: Strong ability to maintain high cleanliness and hygiene standards in all public spaces.
• Communication Skills: Excellent verbal and written communication skills for coordinating with multiple departments.
• Problem-Solving Abilities: Ability to quickly address and resolve operational challenges while maintaining service excellence.