PSA Renewals & Inside Sales Support Specialist

Johnson Controls; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global technology company is seeking an Inside Sales Support specialist in Dubai. This key role focuses on managing PSA renewals and supporting lead generation efforts for Fire HVAC Controls and Security solutions. Ideal candidates will have a Bachelor's degree, 12 years of experience in inside sales, and proficiency in CRM tools. Strong communication and negotiation skills are essential. The role involves proactive outreach and close collaboration with sales teams to ensure exceptional customer service and achievement of revenue targets.

Qualifications

• 12 years of experience in inside sales or customer support.
• Preferably experience with Fire HVAC Controls or Security solutions.
• Ability to manage multiple priorities and work under pressure.

Responsibilities

• Manage PSA renewals and support lead generation.
• Track and manage opportunities for existing customers.
• Collaborate with field sales teams for order execution.
• Address customer concerns and ensure resolution.

Skills

Customer communication

Negotiation skills

CRM proficiency

Time management

Team collaboration

Education

Bachelor's degree in business administration or engineering

Tools

CRM tools

MS Office

Job description

A global technology company is seeking an Inside Sales Support specialist in Dubai. This key role focuses on managing PSA renewals and supporting lead generation efforts for Fire HVAC Controls and Security solutions. Ideal candidates will have a Bachelor's degree, 12 years of experience in inside sales, and proficiency in CRM tools. Strong communication and negotiation skills are essential. The role involves proactive outreach and close collaboration with sales teams to ensure exceptional customer service and achievement of revenue targets.