Program Manager, External Fulfillment

Amazon Middle East and North Africa FZ-LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce firm in Dubai seeks an experienced Program Manager to improve customer and seller experience. The role focuses on developing strategies and initiatives to enhance delivery speed and operational effectiveness within the MENA region. Candidates should have over 3 years of experience in project management, advanced knowledge in Excel and SQL, along with strong organizational and leadership skills. This position provides an opportunity to drive impactful changes in a dynamic environment.

Qualifications

• 3+ years of program or project management experience.
• Experience working cross-functionally with tech and non-tech teams.
• Experience driving end-to-end delivery and communicating results to senior leadership.

Responsibilities

• Develop and implement growth improvement programs.
• Collaborate with teams to improve delivery speed.
• Monitor and analyze data to identify improvement areas.

Skills

Program or project management experience

Data analysis and metrics-driven decision making

Excellent organizational and leadership skills

Stakeholder management

Advanced Excel knowledge

SQL knowledge

Education

Bachelor's degree

Job description

Amazon is seeking a Program Manager in the 3P - External Fulfillment organization in Dubai to focus on strategy & operations to drive growth & improve customer & seller experience in MENA. As a Program Manager, you will be responsible for planning, implementing, and evaluating projects and initiatives, ensuring efficient and effective delivery experience and speed for our channels. Your role will involve collaborating with cross-functional teams, and overseeing the day-to-day strategy and operations of speed programs. If you have a passion for delivery experience, excellent organizational and leadership skills, and the ability to drive strategic initiatives, we encourage you to apply.

Key Job Responsibilities

• Develop and implement CX/SX & channel growth improvement programs and initiatives in line with the organization's strategic goals and objectives
• Collaborate with cross-functional teams to identify gaps and develop innovative solutions to improve speed of delivery
• Monitor and analyze data, trends, and seller performance metrics to identify areas for improvement and make data-driven recommendations
• Articulate business and technical requirements to effect process changes
• Stay updated on emerging trends, technologies, and best practices that can help enhance speed

Requirements and Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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