Program Manager, External Fulfillment

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce platform is seeking a Program Manager in Dubai to spearhead strategy and operations aimed at enhancing customer and seller experiences in the MENA region. The ideal candidate will have at least 3 years of program or project management experience, along with expertise in process improvement, cross-functional collaboration, and data-driven analysis. This role involves driving end-to-end delivery and improving delivery speed through strategic initiatives.

Qualifications

• Minimum 3 years of program or project management experience.
• Experience collaborating with both tech and non-tech teams.
• Demonstrated ability in process improvement using data.

Responsibilities

• Develop and implement growth improvement programs.
• Collaborate with teams to identify delivery speed gaps.
• Monitor data trends and seller performance metrics.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Process improvement

Advanced Excel (Pivot Tables, VLookUps)

SQL proficiency

Education

Bachelor's degree

Tools

Excel

SQL

Job description

Amazon is seeking a Program Manager in the 3P -External Fulfillment organization in Dubai to focus on strategy & operations to drive growth & improve customer & seller experience in MENA.

As a Program Manager you will be responsible for planning implementing and evaluating projects and initiatives ensuring efficient and effective delivery experience and speed for our channels. Your role will involve collaborating with cross‑functional teams and overseeing the day‑to‑day strategy and operations of speed programs. If you have a passion for delivery experience excellent organizational and leadership skills and the ability to drive strategic initiatives we encourage you to apply.

Key job responsibilities

• Develop and implement CX/SX & channel growth improvement programs and initiatives in line with the organization's strategic goals and objectives
• Collaborate with cross‑functional teams to identify gaps and develop innovative solutions to improve speed of delivery
• Monitor and analyze data trends and seller performance metrics to identify areas for improvement and make data‑driven recommendations
• Articulate business and technical requirements to effect process changes
• Stay updated on emerging trends technologies and best practices that can help enhance speed

Required Qualifications

• 3 years of program or project management experience
• 3 years of working cross‑functionally with tech and non‑tech teams experience
• 3 years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3 years of driving end to end delivery and communicating results to senior leadership experience
• 3 years of driving process improvements experience
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience building processes project management and schedules

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Required Experience: Manager