Program Delivery Manager Technology, Engineering, and Operations

Cigna Group; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading healthcare organization in Dubai is seeking an experienced IT Infrastructure Program Delivery Manager to oversee a large-scale complex infrastructure program. The role demands strategic leadership and expertise in cloud-native and hybrid solutions. The ideal candidate will have a minimum of 15 years in IT program delivery with experience in managing multi-million-dollar projects. The position offers competitive salary and performance-based incentives.

Benefits

Competitive salary

Flexible working arrangements

Global exposure

Professional development support

Qualifications

• Minimum 15 years of experience in IT program delivery with at least 10 years focused on infrastructure programs.
• Proven success delivering multi-million-dollar enterprise-scale programs.
• Exceptional leadership, communication, and stakeholder engagement skills.

Responsibilities

• Lead end-to-end delivery of major IT infrastructure program.
• Engage and influence senior stakeholders to ensure program success.
• Establish and maintain program governance structures.

Skills

Leadership

Stakeholder Engagement

Risk Management

Budget Management

Technical Knowledge

Communication

Education

Bachelor's degree in Computer Science or Engineering

Relevant certifications (e.g. PMP, ITIL, Agile)

Tools

JIRA

Confluence

ServiceNow

Tableau

Microsoft Project

Job description

Location:Dubai United Arab Emirates
Department:Technology Engineering and Operations
Reports To: Solutions Director / Programme Delivery Lead

Employment Type: Full-Time 12-Month Contract
Experience Level:Senior (15 years)

Role Summary:

We are seeking a high-calibre IT Infrastructure Program Delivery Manager to lead and oversee the successful delivery of a large-scale complex infrastructure program. This role demands strategic leadership deep technical expertise and a proven track record in managing multi-million-dollar programs involving cloud-native and hybrid infrastructure solutions.

Key Responsibilities:

• Program Leadership: Lead end-to-end delivery of a major IT infrastructure program ensuring alignment with business goals, timelines, budgets and quality standards.
• Stakeholder Management: Engage and influence senior stakeholders across business units, vendors and technology teams to ensure program success.
• Governance & Reporting: Establish and maintain robust program governance structures including steering committees, risk management frameworks, executive reporting and ensuring compliance with enterprise standards and regulatory requirements.
• Team Management: Lead cross-functional teams (internal and external) ensuring alignment across engineering operations and delivery partners.
• Budget & Resource Management: Own program budgets, forecasts and resource planning ensuring optimal allocation and cost control.
• Risk & Issue Management: Proactively identify, assess and mitigate risks and issues that could impact program delivery.
• Change Management: Drive organizational change associated with infrastructure transformation including communication, training and adoption strategies.

Experience and Skills:

• Minimum 15 years of experience in IT program delivery with at least 10 years focused on infrastructure programs.
• Proven success delivering multi-million-dollar enterprise-scale programs (e.g. cloud migrations, Oracle platforms, network upgrades).
• Deep technical knowledge across multiple domains including Cloud platforms (Azure, AWS, Oracle), networking, storage, virtualization, security and DevOps.
• Strong command of delivery methodologies: MSP, PRINCE2, PMI Agile (SAFe) and hybrid models.
• Experience with tools such as JIRA, Confluence, ServiceNow, Tableau and Microsoft Project.
• Exceptional leadership, communication and stakeholder engagement skills.
• Bachelor's degree in Computer Science, Engineering or related field (Master's preferred).
• Relevant certifications (e.g. PMP, ITIL, Agile, TOGAF) are highly desirable.
• Strategic thinker with a hands‑on approach to problem‑solving.
• Ability to operate in high‑pressure environments and manage competing priorities.
• Experience working in regulated industries (e.g. healthcare, finance, government).
• Familiarity with global delivery models and managing distributed global teams.

What We Offer:

• Competitive salary and performance‑based incentives
• Flexible working arrangements
• Global exposure and leadership opportunities
• Professional development and certification support
• Opportunity to lead transformative programs in a dynamic enterprise environment

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Required Experience:

Manager