Professional Services Engineer

Ghobash Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading group in technology solutions in Dubai is seeking a Professional Services Engineer to implement and optimize banking technology solutions. The ideal candidate will manage projects, support software deployment, and troubleshoot complex issues. Candidates should have a Bachelor's degree in computer science or related fields, with 3-4 years of experience in the banking technology domain. This is a full-time position with no remote work option.

Qualifications

• 3-4 years of experience in the banking or BFSI technology domain.
• Strong understanding of banking applications, ATMs, and self-service terminals.
• Experience with software deployment, configuration, and maintenance.

Responsibilities

• Install, configure, customize, and troubleshoot banking applications.
• Support Proof of Concept (POC) for new products and User Acceptance Testing (UAT).
• Conduct root-cause analysis on escalated issues and provide permanent resolutions.

Skills

Troubleshooting

Analytical skills

Problem-solving abilities

Teamwork

Effective communication

Education

Bachelor's degree in computer science, Computer Engineering, or Information Technology

Tools

VCP LITE

NDC-DDC

Vynamic View

Vynamic Security

Job description

The Professional Services Engineer will be responsible for close collaboration with clients vendors and internal teams to implement support and optimize banking technology solutions across multiple platforms. The ideal candidate will be proactive detail-oriented and able to handle complex technical challenges while delivering high-quality customer service.

DUTIES & RESPONSIBILITIES

• Install configure customize and troubleshoot banking applications including:
  • VCP LITE NDC-DDC
  • VCP KIOSK NDC-DDC
  • Probase Procashin Prochequein Protopas WEBEXT Prorkl
  • Vynamic View and Vynamic Security
• Support Proof of Concept (POC) for new products User Acceptance Testing (UAT) and EMV ADVT/MTIP certifications.
• Plan schedule monitor and manage projects to ensure successful business solution implementation.
• Conduct root-cause analysis on escalated issues and provide permanent resolutions.
• Research and contribute to technical proposals and solution documentation.
• Maintain and administer tools required for deployment and support of solutions.
• Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
• Collaborate with vendor support teams for software updates patches and issue resolution.
• Provide guidance and mentorship to junior engineers during project execution and troubleshooting.

Qualifications

Education

• Bachelors degree in computer science Computer Engineering or Information Technology.

Experience

• 34 years of experience in the banking or BFSI technology domain.

Additional Information

Core Technical Skills

• VCP LITE / KIOSK NDC-DDC Probase Procashin Prochequein Protopas WEBEXT Prorkl
• Vynamic View Vynamic Security

Professional Services Engineering Practices

• Strong understanding of banking applications ATMs and self-service terminals.
• Experience with software deployment configuration and maintenance.
• Familiarity with regulatory standards and compliance in banking technology (EMV MTIP ADVT).
• Excellent teamwork and interpersonal skills.

Soft Skills

• Strong troubleshooting analytical and problem-solving abilities.
• Effective verbal written and listening communication skills in English.
• Ability to quickly learn and adapt to new technologies.
• Proactive organized and able to manage multiple priorities in a fast-paced environment

Compliance with policies and procedures based on the ISO standards adopted by CNS.

Remote Work

No

Employment Type

Full-time