Product Trainer | Retail | Watsons

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An international retail company in Dubai seeks a Jr. Product Trainer to manage product training for Watsons. The role involves developing training strategies, delivering engaging sessions, and enhancing product awareness among employees. The ideal candidate will have experience in the Health & Beauty retail sector and a proven ability to communicate effectively. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• Experience in Health & Beauty retail industry.
• Previous training experience in a mid-large beauty setting.
• Strong attention to detail and proactive approach.

Responsibilities

• Manage product-related training for Watsons.
• Develop training strategies and deliver training sessions.
• Build relationships with store managers and provide feedback.

Skills

Organizational skills

Multitasking

Interpersonal skills

Communication skills

Job description

Job Requisition ID: 171781

Overview Of The Role

The Jr. Product Trainer is responsible for managing all aspects of product-related training for Watsons, focusing on teaching employees with an enthusiastic and knowledgeable approach. The role involves developing and implementing Watsons KSA training strategies, delivering high-standard training sessions, and enhancing product awareness and sales targets. The trainer will collaborate with various departments to ensure consistent training and support organizational promotional activities, ultimately serving as a senior brand ambassador and supporting recruitment efforts.

What You Will Do

Training Strategy Development

• Lead the development of Watsons KSA training strategy, collaborating with stakeholders such as the General Manager, Head of Buying, Operations Manager, and store managers.
• Ensure training programs are structured according to guidelines, with flexibility to adapt and deliver as needed.

Training Delivery

• Deliver comprehensive training sessions at the highest standards in Watsons.
• Train all KSA Beauty Consultants on product knowledge and selling behaviors to help them consistently achieve and exceed sales and service goals.

Brand and Sales Development

• Increase awareness on the importance of thorough consultation, enabling specific home care recommendations and product upsell, supporting brand development and sales targets.
• Be familiar with all company promotional activities and support in the preparation for the same.

Relationship Management

• Build relationships with Sales, Operations function, and store managers, providing feedback and guidance on individual performance.
• Act as a role model and senior brand ambassador concerning product knowledge, brand standards, personal grooming, and sales expertise.

Program Management

• Manage and direct programs focusing on sales, service, and customer experience, including Mystery Shop to measure performance.
• Complete and submit training plans and recaps on time, adhering to corporate guidelines and budgets.

Professional Engagement

• Participate in relevant regional Training Conferences and Seminars.
• Support the Operations Manager with the recruitment of Beauty Consultants in high-profile locations (flagships).

Required Skills To Be Successful

• Strong organizational and multitasking skills.
• Ability to work effectively under pressure and meet deadlines.
• Proven ability to drive implementation of new ideas and deliver results.
• Excellent interpersonal and communication skills for cross-functional collaboration.

What Qualifies You For The Role

• Experience in the Health & Beauty retail industry.
• Previous training experience in a retail environment, ideally within a mid-large beauty setting.
• Strong attention to detail, proactive, and flexible approach capable of multitasking.
• Excellent presentation, time management, and delivery skills.

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