Product Support Executive

EXEED UAE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading diversified family business group is seeking a Product Support Executive in Dubai. The ideal candidate will have 3-5 years of automotive industry experience, with strong data accuracy and organizational skills. Responsibilities include managing vehicle order records, coordinating orders with manufacturers, and preparing sales forecasts. Join a community that values respect, support, and open communication, contributing to a shared purpose of enhancing life in the UAE and beyond.

Qualifications

• 3-5 years of experience in a similar role within the automotive industry.
• Experienced in automotive order management, reporting, and financial coordination.

Responsibilities

• Manage vehicle order records and maintain forward order plans.
• Coordinate monthly order commitments with the manufacturer.
• Prepare weekly sales forecasts for manufacturer, sales, and finance teams.
• Ensure compliance with manufacturer processes and internal SOPs.

Skills

Detail-oriented

Organizational skills

Data accuracy

DMS proficiency

MS Excel proficiency

Stakeholder management

Proactive mindset

Process-driven

Education

Diploma or Degree in Business Administration or a related field

Job description

At Al Ghurair, we remain dedicated to driving innovation and shaping the future. As we continue to look for the best and brightest talent to scale our growth, we currently have an amazing opportunity for Product Support Executive (New Brands- Automotive) for our Dubai location. We seek individuals who are not only experts in their field but also possess a proactive mindset, exceptional collaboration skills, and a passion for fostering a positive work culture.

What you’ll do

• Manage vehicle order records and maintain forward order plans
• Coordinate monthly order commitments with the manufacturer
• Handle new vehicle delivery registration (NVDR), including subsidy and volume bonus claims
• Prepare weekly sales forecasts for manufacturer, sales, and finance teams
• Maintain accurate master data, cost build-ups, DMS codes, and vehicle specifications
• Oversee port clearance, customs documentation, and related payments
• Process finance invoices and ensure timely payments
• Manage stock reporting and vehicle reporting with zero errors
• Support e-commerce platforms with pricing, specifications, and stock availability
• Ensure compliance with manufacturer processes and internal SOPs

Who you are

• Detail-oriented and highly organized with strong data accuracy skills
• Proficient in DMS and MS Excel
• Experienced in automotive order management, reporting, and financial coordination
• Comfortable working with multiple stakeholders (manufacturer, finance, customs, operations)
• Proactive, process-driven, and able to meet tight timelines
• Diploma or Degree in Business Administration or a related field
• 3–5 years of experience in a similar role within the automotive industry

Who are we?

Al Ghurair is a leading diversified family business group in the Middle East, founded in 1960 with operations spanning six key industry sectors: Foods and Resources, Properties, Construction and Services, Energy, Mobility, and Ventures. Headquartered in Deira, we are proud to employ approximately 28,000 people across more than 50 countries worldwide.

We are looking for passionate and talented individuals to join us in our journey. At Al Ghurair, you have the opportunity to contribute to a legacy of excellence and be part of a team that is shaping the future of the UAE and beyond.

Discover more about us at: www.al-ghurair.com

Why join us?

We’re a vibrant community where individuals thrive and careers flourish. Our diverse community embodies this spirit, fostering a sense of belonging and connection. Here, respect, support, and open communication form the very fabric of our work environment, to fulfil our core Purpose of ‘Enhancing Life’. When you work with us, you become part of our shared purpose, collaborating with colleagues who share your passion and commitment to success.