Problem Management Analyst — Game-Changing IT Infra

Dubai Airports; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading aviation authority is seeking an Analyst for Problem Management to oversee IT systems that support business objectives. The role focuses on identifying trends from incident analysis, managing knowledge bases, and recommending process improvements. Candidates should have a Bachelor's degree in a related field and 3-5 years of relevant experience. Strong knowledge of IT infrastructure and corporate applications is essential. Join a fast-paced, innovative team dedicated to delivering exceptional airport experiences.

Qualifications

• 3-5 years of relevant experience managing IT infrastructure and application services.
• Strong technical knowledge of DA infrastructure including LAN, WAN, Data Centers.
• Experience with corporate applications and ERP solutions.

Responsibilities

• Identify trends and potential problem sources from incident analysis.
• Manage and publish BT knowledge management regularly.
• Recommend improvements for problem and knowledge management processes.
• Monitor error control effectiveness and propose enhancements.

Skills

Trend identification

Cost reduction

Error control effectiveness

Knowledge management

Problem analysis

Education

Bachelor’s degree in Engineering/Computer Science/Information Technology/Project Management

Tools

LAN

WAN

Data Centers

Servers

Storage solutions

Security solutions

ERP applications

Job description

A leading aviation authority is seeking an Analyst for Problem Management to oversee IT systems that support business objectives. The role focuses on identifying trends from incident analysis, managing knowledge bases, and recommending process improvements. Candidates should have a Bachelor's degree in a related field and 3-5 years of relevant experience. Strong knowledge of IT infrastructure and corporate applications is essential. Join a fast-paced, innovative team dedicated to delivering exceptional airport experiences.