Premium Service Advisor for Luxury Auto Experience

United Al Saqer Heavy Equipment LLC; Abu Dhabi Emirate; On-site; AED 50,000 - 70,000; Full time

Job summary

A prominent automotive service provider in Abu Dhabi is seeking a Service Advisor to be the primary contact for customers, ensuring exceptional service experiences. Responsibilities include managing service appointments, liaising between customers and technicians, and ensuring timely repairs. Candidates should have a Bachelor's degree in Automotive Technology or related fields, with 2–4 years of service advisor experience preferred. This role comes with a competitive benefits package.

Benefits

Competitive benefits package

Career development opportunities

Qualifications

• 2–4 years of experience in a similar Service Advisor role preferred.
• Experience in dealership or multi-brand service environments preferred.
• Basic understanding of vehicle diagnostics and workshop operations.

Responsibilities

• Greet customers professionally and understand their service needs.
• Accurately record customer concerns and prepare job cards.
• Liaise with technicians for clear communication.
• Provide timely updates on the status of vehicles.
• Generate accurate service estimates and obtain approvals.
• Ensure proper vehicle delivery post-service.
• Process warranty claims in accordance with guidelines.
• Follow up to ensure customer satisfaction.

Skills

Customer-focused mindset

Strong communication skills

Proficiency in Dealer Management Systems

Basic knowledge of vehicle systems

Adaptable and collaborative approach

Education

Bachelor’s degree in Automotive Technology, Mechanical Engineering, or related field

Tools

MS Office (Excel, Word, Outlook)

Service software

Job description

A prominent automotive service provider in Abu Dhabi is seeking a Service Advisor to be the primary contact for customers, ensuring exceptional service experiences. Responsibilities include managing service appointments, liaising between customers and technicians, and ensuring timely repairs. Candidates should have a Bachelor's degree in Automotive Technology or related fields, with 2–4 years of service advisor experience preferred. This role comes with a competitive benefits package.