Pharma Customer Care Specialist

Rightangled; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A dynamic online pharmacy is seeking a motivated CS Assistant in Dubai to provide friendly and professional customer support. The ideal candidate should possess strong communication and problem-solving abilities and have experience in customer service, particularly in healthcare. Responsibilities include processing orders, addressing inquiries, and ensuring customer satisfaction. The position offers competitive salaries and opportunities for personal and professional growth in a collaborative team environment.

Benefits

Annual discretionary performance bonus

Competitive Salary

Employee discounts on healthcare products

Opportunities for personal and professional development

Qualifications

• Experience in customer service, preferably in pharmaceutical or healthcare.
• Native or fluent English speaker.
• Excellent verbal and written communication skills.

Responsibilities

• Provide professional support to customers for product inquiries.
• Process customer orders and returns.
• Address and resolve customer complaints effectively.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Organisational skills

Empathetic attitude

Ability to learn about pharmaceuticals

Job description

A dynamic online pharmacy is seeking a motivated CS Assistant in Dubai to provide friendly and professional customer support. The ideal candidate should possess strong communication and problem-solving abilities and have experience in customer service, particularly in healthcare. Responsibilities include processing orders, addressing inquiries, and ensuring customer satisfaction. The position offers competitive salaries and opportunities for personal and professional growth in a collaborative team environment.