Patient Scheduling & Billing Administrator

Mediclinic Al Ain Hospital; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare facility in the United Arab Emirates is seeking a Patient Administrator to improve patient care quality through efficient management of appointment scheduling, medical insurance processes, and customer service. This role requires a minimum of secondary school education and 2-3 years' experience in customer service, preferably within healthcare. Ideal candidates will have strong computer skills and knowledge of medical terminology. Applicants should be prepared to enhance overall patient service quality.

Qualifications

• 2-3 years' experience in a customer services role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment desired.

Responsibilities

• Manage patient appointment scheduling and registration process.
• Manage medical insurance process and related tasks.
• Manage billing and cash up process.
• Meet customer service expectations by improving patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Knowledge of medical terminology and procedures

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree (medical science, finance/accounting)

Job description

A healthcare facility in the United Arab Emirates is seeking a Patient Administrator to improve patient care quality through efficient management of appointment scheduling, medical insurance processes, and customer service. This role requires a minimum of secondary school education and 2-3 years' experience in customer service, preferably within healthcare. Ideal candidates will have strong computer skills and knowledge of medical terminology. Applicants should be prepared to enhance overall patient service quality.