Patient Experience & Scheduling Coordinator

metabolic; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare clinic in Dubai is looking for a Front Desk Coordinator to manage patient reception and appointments. The role requires excellent communication and organizational skills, alongside experience in customer service or healthcare administration. Responsibilities include welcoming patients, coordinating appointments, and providing support with insurance and queries. Fluency in English and Arabic is essential for effective communication. Join a team dedicated to enhancing the patient experience in a fast-paced environment.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.
• Experience in a front-desk, patient affairs, or customer service role.
• Excellent communication and interpersonal skills, with a patient-first mindset.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.
• Fluency in English and Arabic.

Responsibilities

• Welcome, greet, and assist patients with a warm and professional approach.
• Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.
• Provide essential information about the clinic’s services, policies, and procedures.
• Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.
• Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.
• Update and maintain accurate patient records in the electronic medical records (EMR) system.
• Serve as the primary contact for patient inquiries, concerns, and requests.
• Assist patients with insurance verification and billing inquiries.
• Provide clear guidance on clinic workflows, procedures, and digital health tools.
• Maintain front-desk efficiency by managing daily administrative tasks.
• Ensure a tidy, organized, and welcoming reception area.
• Collaborate with medical and operations teams to optimize patient flow and minimize wait times.
• Act as a liaison between patients, healthcare providers, and administrative teams.
• Ensure effective internal communication to support seamless patient care.
• Handle confidential patient information in compliance with data protection regulations.
• Understand, follow and support all hospital infection control programs.

Job description

A healthcare clinic in Dubai is looking for a Front Desk Coordinator to manage patient reception and appointments. The role requires excellent communication and organizational skills, alongside experience in customer service or healthcare administration. Responsibilities include welcoming patients, coordinating appointments, and providing support with insurance and queries. Fluency in English and Arabic is essential for effective communication. Join a team dedicated to enhancing the patient experience in a fast-paced environment.