Patient Experience Lead – Front Desk, Scheduling & CRM

GluCare; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare service provider in Dubai is seeking a Patient Affairs Specialist to manage patient interactions, ensure efficient front-desk operations, and support medical teams. The ideal candidate will have a strong customer service background, preferably in healthcare or hospitality, and possess excellent communication and organizational skills. Responsibilities include managing appointments, handling inquiries, and maintaining patient records while providing exceptional support to patients. This role offers a dynamic work environment driven by patient satisfaction.

Qualifications

• Bachelor’s degree in a related field is preferred.
• 2+ years of experience in a customer service role, preferably in healthcare or hospitality.
• Proficiency in EMR systems and CRM software.

Responsibilities

• Welcome and assist patients at the front desk.
• Manage patient appointments and medical records efficiently.
• Serve as the primary contact for patient inquiries.

Skills

Customer service background

Excellent communication skills

Organizational skills

Multitasking abilities

Fluency in English

Education

Bachelor’s degree in Healthcare Administration, Business, Hospitality, or related field

Tools

Electronic medical records (EMR) systems

CRM software

Appointment scheduling tools

Job description

A healthcare service provider in Dubai is seeking a Patient Affairs Specialist to manage patient interactions, ensure efficient front-desk operations, and support medical teams. The ideal candidate will have a strong customer service background, preferably in healthcare or hospitality, and possess excellent communication and organizational skills. Responsibilities include managing appointments, handling inquiries, and maintaining patient records while providing exceptional support to patients. This role offers a dynamic work environment driven by patient satisfaction.