Patient Experience & Front Desk Specialist

GluCare Integrated Diabetic Center; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A healthcare facility specializing in diabetes management is seeking a Patient Affairs Specialist to be the first point of contact for patients. Responsibilities include managing front-desk operations, coordinating appointments, and ensuring patient inquiries are handled efficiently. The ideal candidate should possess a solid customer service background, preferably in healthcare or hospitality, along with excellent communication and organizational skills. This role is vital for delivering a seamless patient experience.

Qualifications

• Strong customer service background, preferably in healthcare or hospitality.
• Experience in managing patient records and scheduling.
• Ability to communicate effectively with patients and healthcare providers.

Responsibilities

• Welcome, greet, and assist patients at the front desk.
• Coordinate and manage patient appointments and records.
• Serve as the primary contact for patient inquiries and support.
• Oversee CRM operations and maintain accurate patient data.
• Manage daily administrative tasks and ensure reception efficiency.
• Act as a liaison between patients and healthcare teams.

Skills

Customer service skills

Communication skills

Organizational skills

Tools

Electronic Medical Records (EMR) system

CRM software

Job description

A healthcare facility specializing in diabetes management is seeking a Patient Affairs Specialist to be the first point of contact for patients. Responsibilities include managing front-desk operations, coordinating appointments, and ensuring patient inquiries are handled efficiently. The ideal candidate should possess a solid customer service background, preferably in healthcare or hospitality, along with excellent communication and organizational skills. This role is vital for delivering a seamless patient experience.