Patient Coordinator

GluCare.Health; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare service provider in Dubai is seeking a motivated Patient Coordinator to guide patients through their care journey while promoting healthcare programs. The ideal candidate will have a Bachelor's degree in healthcare administration and at least 2 years of relevant experience in the UAE. Strong communication and relationship management skills are essential. This role offers the opportunity to work in a dynamic healthcare environment with a focus on patient satisfaction.

Qualifications

• At least 2 years of experience as a patient coordinator or in a similar healthcare role in the UAE.
• Proven track record in sales or client relationship management within healthcare.
• Experience with CRM, EMR, and insurance systems preferred.

Responsibilities

• Engage prospective patients in-person and through digital platforms to promote healthcare programs.
• Manage leads and ensure timely conversions through CRM.
• Build strong relationships with patients as their primary point of contact.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Education

Bachelor's degree in healthcare administration or related field

Tools

CRM systems

EMR systems

Job description

Location: Grove Mall, Al Barsha 2 and/or 268 Al Wasl Rd, Jumeirah 1, Dubai, UAE

Overview

We are seeking a motivated and experienced Patient Coordinator with a strong background in both sales and healthcare operations to join our team. This role is responsible for guiding patients through their care journey while promoting our healthcare programs and services. The ideal candidate is detail-oriented, patient-focused, and confident in achieving performance goals.

Responsibilities

Healthcare Program Sales

• Engage prospective patients in-person as well as via phone, WhatsApp, Meta Channels, and email to provide information and promote healthcare programs
• Manage leads and nurture leads through CRM systems to ensure timely communication and conversions
• Cross-sell and upsell relevant services to existing patients
• Meet or exceed monthly and quarterly enrollment and revenue targets
• Offering a warm and welcoming attitude to all patients and visitors inquiring about our services through in-person and telecommunication routes

Patient Coordination

• Schedule appointments and manage patient flow through EMR systems
• Verify insurance eligibility for services and coordinate with clinical teams for both in-person and remote visits (at-home blood tests, pharmacy deliveries, etc)
• Facilitating efficient in-clinic patient flow by maintaining clear communication with both patients and clinical staff
• Maintain accurate and timely documentation of patient interactions, program progress, and service delivery
• Track and encourage patient adherence to program milestones and follow-up visits

Client Relationship Management

• Build strong relationships with patients, serving as their primary point of contact
• Address inquiries and concerns promptly to ensure a positive patient experience and retention

Product Knowledge and Promotion

• Maintain up-to-date knowledge of company services and healthcare industry trends
• Confidently educate patients about program offerings and benefits

Requirements

• Bachelor's degree in healthcare administration, management, or a related field
• At least 2 years of experience as a patient coordinator or in a similar healthcare role in the UAE
• Proven track record in sales or client relationship management within healthcare
• Strong communication, interpersonal, and problem-solving skills
• Experience with CRM, EMR, and insurance systems preferred
• Ability to work weekends and public holidays
• Professional, adaptable, and patient-focused approach