Patient Affairs Specialist Arabic speaker

metabolic; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare provider in the United Arab Emirates is seeking a Patient Affairs Specialist to manage front-desk operations and ensure excellent patient experience. The role involves coordinating appointments, addressing inquiries, and facilitating effective communication between patients and medical teams. Candidates should possess strong customer service skills, an Arabic and English language proficiency, and relevant experience in healthcare settings. This position requires immediate availability and offers a dynamic work environment.

Qualifications

• Immediate joiner - A MUST.
• Arabic speaker - A MUST.
• Native like English - A MUST.
• Experience in a front-desk, patient affairs, or customer service role in healthcare - A MUST.
• Knowledge of billing & insurance process is essential.

Responsibilities

• Welcome, greet, and assist patients with professionalism.
• Coordinate patient appointments and manage scheduling.
• Serve as the primary contact for patient inquiries.
• Maintain front-desk efficiency through administrative tasks.
• Act as a liaison between patients and healthcare providers.

Skills

Customer service skills

Communication skills

Organizational skills

Multitasking abilities

Interpersonal skills

Education

Bachelor’s degree in Healthcare Administration, Business, Hospitality, or a related field

Tools

Electronic Medical Records (EMR) systems

CRM software

Appointment scheduling tools

Job description

Overview

Location: 268 Al Wasl Rd, Dubai AND/OR Grove Mall, Al Barsha, Dubai
Job summary: The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.

Key Responsibilities

• Front Desk & Patient Reception: Welcome, greet, and assist patients with a warm and professional approach. Manage patient check-ins and check-outs, ensuring a smooth and efficient experience. Provide essential information about the clinic’s services, policies, and procedures.
• Appointment & Scheduling Management: Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists. Manage appointment confirmations, reminders, and follow-ups to minimize no-shows. Update and maintain accurate patient records in the electronic medical records (EMR) system.
• Patient Experience & Support: Serve as the primary contact for patient inquiries, concerns, and requests. Assist patients with insurance verification and billing inquiries. Provide clear guidance on clinic workflows, procedures, and digital health tools.
• Administrative & Operational Support: Maintain front-desk efficiency by managing daily administrative tasks. Ensure a tidy, organized, and welcoming reception area. Collaborate with medical and operations teams to optimize patient flow and minimize wait times.
• Coordination & Communication: Act as a liaison between patients, healthcare providers, and administrative teams. Ensure effective internal communication to support seamless patient care. Handle confidential patient information in compliance with data protection regulations.

Qualifications & Experience

• Immediate joiner - A MUST
• Arabic speaker - A MUST
• Native like English - A MUST
• Bachelor’s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.
• Experience in a front-desk, patient affairs, or customer service role in HEALTHCARE - A MUST
• Knowledge of billing & insurance process (insurance codes, etc.) - A MUST
• Excellent communication and interpersonal skills, with a patient-first mindset.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.