Patient Affairs Specialist Arabic speaker

GluCare; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare service provider in Dubai seeks a Patient Affairs Specialist to be the first point of contact for patients. Responsibilities include managing front-desk operations, coordinating appointments, assisting with inquiries, and ensuring a seamless patient experience. Candidates must have customer service experience, preferably in healthcare, along with excellent communication skills and the ability to multitask in a fast-paced environment. Immediate joiners with proficiency in Arabic and English are encouraged to apply.

Qualifications

• Immediate joiner - A MUST.
• Arabic speaker - A MUST.
• Native-like English - A MUST.
• Experience in a front-desk, patient affairs, or customer service role in healthcare - A MUST.
• Knowledge of billing & insurance processes - A MUST.

Responsibilities

• Welcome, greet, and assist patients with a professional approach.
• Manage patient check-ins and check-outs efficiently.
• Coordinate patient appointments and manage confirmations.

Skills

Customer service experience

Excellent communication

Organizational skills

Multitasking abilities

Education

Bachelor’s degree in Healthcare Administration, Business, Hospitality, or a related field

Tools

Electronic medical records (EMR) systems

CRM software

Appointment scheduling tools

Job description

Location: 268 Al Wasl Rd, Dubai AND/OR Grove Mall, Al Barsha, Dubai

Job Summary

The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.

Key Responsibilities

Front Desk & Patient Reception

• Welcome, greet, and assist patients with a warm and professional approach.
• Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.
• Provide essential information about the clinic’s services, policies, and procedures.

Appointment & Scheduling Management

• Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.
• Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.
• Update and maintain accurate patient records in the electronic medical records (EMR) system.

Patient Experience & Support

• Serve as the primary contact for patient inquiries, concerns, and requests.
• Assist patients with insurance verification and billing inquiries.
• Provide clear guidance on clinic workflows, procedures, and digital health tools.

Administrative & Operational Support

• Maintain front-desk efficiency by managing daily administrative tasks.
• Ensure a tidy, organized, and welcoming reception area.
• Collaborate with medical and operations teams to optimize patient flow and minimize wait times.

Coordination & Communication

• Act as a liaison between patients, healthcare providers, and administrative teams.
• Ensure effective internal communication to support seamless patient care.
• Handle confidential patient information in compliance with data protection regulations.

Understand, follow and support all hospital infection control programs

Qualifications & Experience

• Immediate joiner - A MUST
• Arabic speaker - A MUST
• Native like English - A MUST
• Bachelor’s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.
• Experience in a front-desk, patient affairs, or customer service role in HEALTHCARE - A MUST
• Knowledge of billing & insurance process (insurance codes, etc.) - A MUST
• Excellent communication and interpersonal skills, with a patient-first mindset.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.