Patient Administrator

Mediclinic International; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

A healthcare provider in Abu Dhabi is seeking a Patient Administrator to improve patient care by managing appointment scheduling and registration. This role requires 2-3 years of customer service experience, preferably in healthcare. Applicants should be computer literate and have knowledge of medical insurance terminology. Preference will be given to applicants under the UAE Emiratization Program.

Qualifications

• 2-3 years’ experience in a customer service role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment.

Responsibilities

• Manage the patient appointment scheduling and registration process.
• Manage the medical insurance process and related tasks.
• Manage the billing and cash-up process.
• Meet customer service expectations by improving patient service.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Numerical literacy

Knowledge of medical insurance terminologies and process

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree

Job description

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Closing date:

Number of positions: 1

Recruiter name: Reem Mansoor

Reference number: 65741

Workplace Type: Mediclinic Baniyas | Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

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