Patient Access & Billing Specialist

Medi Clinic; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare provider in Abu Dhabi is seeking an experienced Patient Administrator to enhance patient care quality by efficiently managing appointments, medical insurance, and billing processes. The ideal candidate should have completed secondary education and possess 2-3 years of customer service experience, preferably in healthcare. Proficiency in computer applications and knowledge of medical terminology is essential. Join us to be a part of a supportive healthcare family.

Qualifications

• Essential: Minimum of 2-3 years’ experience in a customer service role, preferably in healthcare.
• Desired: Experience in a Contact Centre or Healthcare environment.

Responsibilities

• Manage the patient appointment scheduling and registration process.
• Manage medical insurance process and related tasks.
• Effectively handle billing and cash-up processes.
• Meet customer service expectations to improve patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Knowledge of company policies and emergency codes

Knowledge of medical insurance terminologies and process

Medical terminology and procedures

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree in medical science, finance/accounting

Job description

A healthcare provider in Abu Dhabi is seeking an experienced Patient Administrator to enhance patient care quality by efficiently managing appointments, medical insurance, and billing processes. The ideal candidate should have completed secondary education and possess 2-3 years of customer service experience, preferably in healthcare. Proficiency in computer applications and knowledge of medical terminology is essential. Join us to be a part of a supportive healthcare family.