Passenger Service Agent

Airlines; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading airline company in Dubai is seeking a dedicated Passenger Service Agent (PSA) to support passengers during check-in and boarding. The ideal candidate must excel in communication, demonstrate professionalism, and manage multiple tasks in a fast-paced airport environment. Responsibilities include assisting customers at check-in counters, verifying travel documents, and providing critical flight information. Join a dynamic team and contribute to a seamless travel experience for all passengers.

Qualifications

• Excellent communication skills required.
• Must be courteous and professional.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Greet passengers and assist them at check-in.
• Check-in passengers and issue boarding passes.
• Verify travel documents and tickets.
• Assist passengers with baggage check-in.
• Provide flight information to passengers.
• Coordinate with ground staff and security.
• Handle customer queries and complaints.
• Assist passengers with special needs and VIPs.
• Ensure compliance with safety regulations.
• Maintain cleanliness at the check-in counter.

Skills

Communication skills

Customer service orientation

Ability to work under pressure

Job description

We are looking for a professional and customer‑focused Passenger Service Agent (PSA) to assist passengers with check‑in, boarding, and other airport services. The ideal candidate must have excellent communication skills, be courteous, and able to work efficiently in a fast‑paced airport environment.

Key Responsibilities

• Greet passengers and provide courteous assistance at check‑in counters
• Check‑in passengers and issue boarding passes
• Verify travel documents, passports, visas, and tickets
• Assist passengers with baggage check‑in and special requirements
• Provide flight information, including delays, gate changes, and schedules
• Coordinate with ground staff, security, and airline personnel to ensure smooth operations
• Handle customer queries, complaints, and requests professionally
• Assist passengers with special needs, VIPs, and unaccompanied minors
• Ensure compliance with airport security and safety regulations
• Maintain cleanliness and organization at the check‑in counter

Note: ONLY SHORLISTED CV WILL RECEIVE THE MESSAGE FOR INTERVIEW