Partner Support Advisor

Property Finder Group; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a pioneering proptech firm as a Partner Support Advisor, where you'll be the first point of contact for customers. This role involves resolving customer issues through various channels, building relationships, and ensuring satisfaction. You'll thrive in a fast-paced environment, utilizing your problem-solving skills to provide exceptional service. With a commitment to personal and professional growth, this innovative company offers a dynamic workplace where your contributions truly matter. If you're passionate about customer service and eager to make an impact, this opportunity is perfect for you.

Qualifications

• 1+ year experience in customer support or related roles.
• Strong English and Arabic language proficiency required.

Responsibilities

• Act as the first point of contact for customer queries via phone, chat, and email.
• Resolve customer issues and educate them on self-resolution.

Skills

Customer Service

Problem Solving

Communication Skills

Conflict Resolution

Analytical Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

CRM Software

Communication Tools (Email, Chat)

Job description

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

Role Summary:

As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat and email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.

Tasks and Responsibilities

• Serves customers by providing product and service information and resolving product and service problems.
• Promptly respond to customer questions submitted via email, chat, phone or any other channels.
• Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.
• Ensures performance goals are being met consistently based on quality standards.
• Support the team members and provide training on best practices.
• Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
• Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
• Demonstrate a thorough knowledge of policies, procedures and interrelationships for the area of responsibility.
• Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
• Make recommendations when policies and procedures need modification when problems arise.
• Diagnose the technical problem at the customer end and identify the possible solution(s).
• In case of code error, create a summary of the issue(s) and escalate it to the development team.
• Report to the Manager on any issues which require further action.

Desired Qualifications:

• The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
• One or more years’ experience in related positions.
• Excellent English/Arabic language skills.
• Ability to communicate correctly and clearly with both internal and external customers.
• Good comprehension skills—ability to clearly understand and state the issues customers present.
• Good composition skills—ability to compose a grammatically correct, concise, and accurate written response.
• Ability to empathize with and prioritize customer needs.
• Demonstrable conflict resolution and negotiating skills.
• Ability to determine customer needs and provide appropriate solutions.
• Action oriented and self-disciplined.
• Adaptable/Open to change.

Our Promise to Talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self.