Outlet Supervisor

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality organization seeks an Outlet Supervisor (Turkish Speaker - Butler) for its Dubai location. This role involves supervising daily operations while providing exceptional butler services to Turkish-speaking guests. The ideal candidate will have significant experience in luxury hospitality, strong leadership abilities, and fluency in Turkish and English. The position offers a dynamic work environment with opportunities for professional growth while upholding the highest standards of service.

Qualifications

• Fluency in Turkish and English with excellent communication skills.
• Proven experience in a supervisory role within luxury hospitality.
• Expertise in butler services and high-end customer care.

Responsibilities

• Oversee daily operations ensuring guest satisfaction.
• Provide personalized butler services for Turkish-speaking guests.
• Lead and mentor a team fostering a culture of excellence.

Skills

Fluency in Turkish

Fluency in English

Leadership skills

Organizational skills

Customer care

Problem-solving skills

Education

Bachelor's degree in Hospitality Management

Professional butler certification

Job description

Overview

We are seeking a highly skilled Outlet Supervisor (Turkish Speaker - Butler) to join our luxury hospitality team in Dubai United Arab Emirates. In this unique role you will combine supervisory responsibilities with exceptional butler services ensuring our Turkish-speaking guests receive world-class experiences.

Responsibilities

• Oversee the daily operations of assigned outlets ensuring smooth service delivery and guest satisfaction
• Provide personalized butler services to Turkish-speaking guests anticipating their needs and exceeding expectations
• Lead and mentor a team of staff fostering a culture of excellence and continuous improvement
• Manage guest requests complaints and special arrangements with utmost professionalism and efficiency
• Coordinate with other departments to ensure seamless guest experiences across all touchpoints
• Maintain impeccable standards of cleanliness organization and presentation in all assigned areas
• Implement and uphold company policies procedures and service standards
• Monitor inventory levels and assist in procurement processes as needed
• Participate in training programs and stay updated on industry trends and best practices
• Serve as a cultural liaison for Turkish-speaking guests providing insights and recommendations

Qualifications

• Fluency in Turkish and English (bilingual) with excellent communication skills in both languages
• Proven experience in a supervisory role within the luxury hospitality industry
• Demonstrated expertise in butler services and high-end customer care
• Strong leadership abilities with a track record of managing and developing teams
• Exceptional organizational and time management skills
• Advanced problem-solving and decision-making capabilities
• In-depth knowledge of Turkish culture and customs
• Proficiency in luxury hospitality standards and etiquette
• Bachelors degree in Hospitality Management or related field (preferred)
• Professional butler certification (preferred)
• Flexibility to work varying shifts including weekends and holidays
• Ability to maintain composure and deliver exceptional service in high-pressure situations
• Proven track record of building strong relationships with discerning clientele

Remote Work

No

Employment Type

Contract