Oracle Program Manager

Brainlake; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A major government entity is seeking an experienced Oracle CRM Program Manager for an on-site role in Dubai. The successful candidate will lead a comprehensive Oracle CRM transformation, ensuring alignment with both business and technical objectives. Key responsibilities include managing program governance, coordinating with multiple stakeholders, and tracking performance against budgets and timelines. The ideal candidate should have extensive experience in program management, Oracle CRM initiatives, and be comfortable engaging with multi-vendor teams. Certifications like PMP or Agile are preferred.

Qualifications

• 6-12 years of Program or Project Management experience.
• Strong experience delivering Oracle CRM initiatives.
• Experience in the energy and utilities sector.

Responsibilities

• Lead the end-to-end delivery of the Oracle CRM program.
• Ensure adherence to Oracle-recommended program management methodologies.
• Coordinate across multiple workstreams and partners.

Skills

Program Management

Oracle CRM

Stakeholder Management

Change Management

Education

PMP, PRINCE2, Agile, or Oracle certifications

Job description

About The Job

Our client is a major government entity in the Kingdom of Saudi Arabia, operating in the energy and utilities sector, currently rolling out a large-scale Oracle CRM transformation. As part of this engagement, we are seeking experienced Oracle CRM Program Managers who can drive complex, multi-workstream delivery across business and technology teams. This role requires a leader who can bring structure, momentum, and clarity to an enterprise-wide CRM program managing stakeholders across government, business operations, IT, and Oracle implementation partners. This is an on-site role in Riyadh, starting February 1st and expected to run 6-18 months.

What You'll Do

• Lead the end-to-end delivery of the Oracle CRM program, ensuring alignment with business and technical objectives
• Ensure adherence to Oracle-recommended program management and deployment methodologies
• Coordinate across multiple workstreams, including business teams, Oracle SI partners, and other third party partners involved
• Own program governance: planning, scheduling, risk management, RAID tracking, steering committee preparation
• Define clear delivery plans, scope, milestones, KPIs, dependencies, and standards
• Drive issue resolution, escalation management, and stakeholder alignment
• Facilitate workshops, program reviews, and design validation sessions
• Track performance against timelines and budgets; prepare exec-level reporting
• Support change management, training, and adoption planning

Requirements

• 6-12 years of Program or Project Management experience
• Strong experience delivering Oracle CRM initiatives
• Solid understanding of Oracle program methodologies and CRM deployment approaches
• Comfortable working with multi-vendor and government stakeholder teams
• Excellent communication and stakeholder management capabilities
• Experience in the energy and utilities sector
• PMP, PRINCE2, Agile, or Oracle certifications
• Arabic speaking is preferred