Operations Support Executive - dubizzle Cars

dubizzle; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading online classifieds platform is looking for an Operation Support Executive to assist the sales team. This role involves managing inquiries, setting up payment plans, and maintaining client databases while ensuring high standards of professionalism. Candidates should have proficiency in English and Arabic, at least 1–2 years of relevant experience, and strong organizational skills. The job offers a competitive tax-free salary and benefits in a multicultural environment.

Benefits

Competitive tax-free salary

Comprehensive health insurance

Annual air ticket allowance

Employee discounts

Rewards & recognitions

Qualifications

• At least 1–2 years of experience in a sales support and customer support role.
• Knowledge of sales processes and methodologies.

Responsibilities

• Provide support to the sales team by managing inquiries and addressing customer requests.
• Assist with setting up packages and maintaining the client database.
• Serve as a liaison between the sales team and other departments.
• Continuously seek opportunities to improve sales support processes.

Skills

Proficiency in written and verbal English and Arabic

Strong organizational skills

Problem-solving skills

Multi-tasking skills

Team player mentality

Education

Secondary education

Tools

Google Suite applications

Ticketing systems

CRM

Job description

Bayut & Dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As an Operation Support Executive, your primary role is to support the sales team in achieving their goals effectively and efficiently. You will play a vital role in simplifying the sales processes, handling inquiries, and providing important administrative support.

Responsibilities

• Provide comprehensive support to the sales team by managing inquiries, responding to customer requests, and addressing any concerns or issues promptly and professionally.
• Assist in setting up packages, payment plans, maintaining client database in the systems, and ensuring accuracy and adherence to company policies and procedures.
• Serve as a liaison between the sales team and other departments, facilitating communication and coordination to expedite sales processes and resolve issues effectively.
• Continuously seek opportunities to improve sales support processes and procedures, implementing enhancements to streamline operations and enhance overall efficiency.
• Uphold a high standard of professionalism, integrity, and customer service in all interactions, reflecting positively on the company's brand and reputation.
• Schedule and manage photography requests.
• Collaborate with cross‑functional teams to escape and resolve complex issues promptly.
• Cater to customer inquiries related to their accounts, providing timely and professional support.

Qualifications

• Proficiency in written and verbal English and Arabic.
• A minimum of secondary education.
• At least 1–2 years of experience in a sales support and customer support role.
• Knowledge of ticketing systems and CRM is a plus.
• Demonstrated experience in sales operations, including knowledge of sales processes and methodologies.
• Proficiency in Google Suite applications, including Gmail, Google Drive, Google Docs, Google Sheets, and Google Calendar.
• Strong organizational, problem‑solving and multi‑tasking skills.
• High attention to detail.
• Proactive and result‑driven.
• Team player mentality with willingness to collaborate across departments to achieve common goals.
• Patient, flexible, enthusiastic, and empathetic.

Benefits

• A fast‑paced, high‑performing team.
• Multicultural environment with over 50 different nationalities.
• Competitive tax‑free salary.
• Comprehensive health insurance.
• Annual air ticket allowance.
• Employee discounts at multiple vendors across the Emirates.
• Rewards & recognitions.
• Learning & development.

Bayut & Dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.