Operations Supervisor

Abu Dhabi Islamic Bank PJSC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent UAE Bank is seeking an Operations Supervisor in Dubai. The chosen candidate will oversee fund transfer operations, ensuring compliance with bank policies and managing customer inquiries. This role demands a solid understanding of banking procedures and requires 2-3 years of relevant experience. Candidates should possess strong analytical and communication skills, with a preference for knowledge of Arabic. This position offers a significant opportunity to grow within the banking sector.

Qualifications

• 2-3 years of banking experience, specifically in remittances and payments.
• Preferred knowledge of Arabic language.
• Ability to work independently.

Responsibilities

• Review and approve transactions related to fund transfers.
• Handle customer disputes and inquiries.
• Ensure compliance with ADIB policies and operational controls.

Skills

Analytical ability

Effective communication skills

PC skills

Understanding of Bank's Policies

Payments process knowledge

Job description

Role : Operations Supervisor
Location : Dubai

Role Purpose:
Working as an authorizer /checker for bulk fund transfer, CB UAEFTS and other operational activities. • Assist the department manager to ensure the smooth and secure functioning of department processes as per agreed Policies and Procedures and CB regulations and guidelines • Assisting the Department Head with various Reports and other requirements related to the Unit and backing up during his absence

Key Accountabilities

• Review and approve transactions on customer account related services performed under centralized operation Inward & Outward fund transfer (salary, other payments, pension transfer, internal dept transfer and other centralized processes.)
• Handling the RPA BOT activities related to Bulk payments
• Managing the offshore activates related to Bulk payments
• Handling the MIS activities related to Bulk payments.
• Review all transactions against day end report, ensuring its accuracy and genuineness.
• Report any significant exceptions and/or deviations to department / division management for further instructions / guidance.
• Ensure that proper and organized storage of all department records is maintained and archival is done on a timely basis.
• Verify and approve the reconciliation of transactions / accounts, ensuring that corrective action is taken on outstanding items. • Undertake training programs to improve knowledge to enhance role performance and provide training to junior staff.
• Assist the Team leader to maintain proper time standards, good team spirit and service standards.
• Ensure compliance to ADIB policies, procedures, guidelines, standards and maintaining high standard of operational controls
• Working with Department Head for work related automation process with involving other departments and teams (RPA-Automation’s process).
• Involve for department to complete the tasks related to monthly and periodically RCSA-GRC exercises for minimizing the risk factor and overall effective controls related to daily work.
• Involve for department periodically BCM (BIA-BCP-Call testing) tasks completion.
• Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.
• Handling of customer disputes and inquiries.

Specialist Skills / Technical Knowledge Required for this role:

• A thorough understanding of Bank’s Policies and product knowledge.
• Good understanding of technological issues with sound analytical ability & PC skills.
• Effective communication skills in English & preferably in knowledge in Arabic. • Ability of work independently with minimal supervision.
• Knowledge of payments process & relevant systems.

Previous experience required(if any):

• 2-3 years of banking experience with relevant experience in remittances/Payments function.

Job Info

• Job Identification 3624
• Posting Date 02/03/2026, 06:39 AM
• Apply Before 03/03/2026, 06:38 AM
• Locations Dubai, Jabal Ali Free Zone, D55 St., , Dubai, AE