Operations Supervisor

Almeerai Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in Dubai is seeking a highly skilled individual to manage Rider Performance, recruit new riders, and lead a team of Rider Team Leaders. The ideal candidate will have a Bachelor's Degree and 4-5 years of experience in the food/grocery tech industry. Strong communication skills in English and Urdu are necessary, while Arabic is a plus. This position offers a competitive benefits package including yearly tickets, accommodation, and transportation.

Benefits

Yearly Two Way Ticket

Insurance

Free Accommodation

Transportation

Qualifications

• 4-5 years of experience in food/grocery tech industry is highly preferred.
• English and Urdu proficiency is a must; Arabic is a plus.
• Experience managing larger groups of people.

Responsibilities

• Monitor and improve Rider Performance and Compliance.
• Lead Rider Recruitment for all zones in allocated cities.
• Responsible for assessment of any internal fleet promotions.
• Manage rider roster with proper allocation of shifts.
• Supervise rider onboarding and training schedule.

Skills

Proficient in Google Suite tools

Strong communication skills

People management skills

Negotiation skills

Public speaking skills

Education

Bachelor's Degree

Job description

Responsibilities

• Monitor and improve Rider Performance and Compliance
• Lead Rider Recruitment for all the zones in allocated cities
• Responsible for assessment of any internal fleet promotions
• Lead a Team of Rider Team Leaders and Rider Coordinators
• Manage rider roster with proper allocation of shifts/breaks/off-days etc
• Supervises rider onboarding and training schedule with Rider Trainer
• Inventory management and usage compliance of Rider equipments
• Groom rider quality (behaviour, appearance, professionalism, presentational etc)
• Setting up a performance improvement plan to improve performance of low performing riders
• Reduce rider complaints originating from customers

Requirements

• Bachelor's Degree
• 4-5 years of experience in food/grocery tech industry is highly preferred
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
• Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
• Influencer and a negotiation with good public speaking and presentation skills
• People management skills: Experience of managing bigger group of people

Benefits

• Yearly Two Way Ticket
• Insurance
• Free Accommodation
• Transportation