Operations Manager, UTR, Amazon Now

Q-Express Documents Transport; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading e-commerce company is seeking an operations leader in Dubai to manage dark stores and oversee daily operations. The ideal candidate will have a Bachelor's degree and experience in performance metrics and data handling. Responsibilities include tracking operational metrics, maintaining dashboard accuracy, and fostering improvements across city networks. This role offers an opportunity to be part of a dynamic team focused on operational excellence and continuous improvement.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience with data querying or modeling with SQL.

Responsibilities

• Collaborate with multiple stakeholders and launch dark stores.
• Track and index operational metrics including compliance and performance.
• Maintain data integrity for operational dashboards.

Skills

Data analysis

Process improvement

Performance metrics

Education

Bachelor's degree or equivalent

2+ years of Amazon experience

Tools

SQL

Job description

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking. The candidate is responsible for managing dark stores and hiring a team that leads day-to-day operations/programs. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance.

Key job responsibilities

• Collaborate with multiple stakeholders and launch dark stores.
• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks.
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams.
• Support root cause analysis for operational defects and SLA breaches.
• Coordinate with store operations teams to ensure timely data updates and metric accuracy.
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience with data querying or modeling with SQL.

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