Operations Manager - Moving and Storage

Alchemy Global Talent Solutions Ltd.; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A dynamic moving and relocation company based in Dubai is seeking an experienced Operations Manager to lead day-to-day logistics, ensure client satisfaction, and drive excellence in the moving industry. The ideal candidate will have over 3 years’ experience in operations management, strong leadership skills, and a solid understanding of UAE logistics regulations.

Qualifications

• Minimum 3+ years’ experience in operations management within the moving/relocation sector.
• Proven track record in managing moving and storage operations.
• Strong leadership and people-management skills.

Responsibilities

• Oversee and coordinate all moving and storage operations in Dubai and the wider UAE region.
• Manage and optimise the end‑to‑end relocation workflow.
• Ensure compliance with UAE moving regulations and standards.

Skills

Operations management

Leadership

Planning

Problem-solving

Customer focus

Job description

We’re seeking an experienced Operations Manager based in Dubai to lead the moving and storage operations for a dynamic moving and relocation company. This role oversees day‑to‑day logistics, ensures client satisfaction, and drives operational excellence in the Moving/relocation industry in the UAE.

Key Responsibilities

• Oversee and coordinate all moving and storage operations (residential, commercial, international) in Dubai and the wider UAE region
• Manage and optimise the end‑to‑end relocation workflow: packing, loading, transport, unloading, storage, and delivery
• Ensure compliance with UAE moving regulations, all logistics, health & safety, customs (for international moves) and storage standards
• Lead, mentor and develop the operations team including movers, warehouse staff, drivers and supervisors
• Monitor and improve KPIs such as onetime delivery, damage rates, storage utilisation, cost per move, customer satisfaction
• Develop and manage budgets, cost controls and vendor/contractor relationships (including subcontractors for packing, transport, storage)
• Implement and maintain quality assurance systems, standard operating procedures (SOPs) and continuous improvement initiatives
• Collaborate with sales, customer service and business development to ensure seamless moving customers experience from sales through to delivery and storage
• Oversee storage facility operations: inventory control, climate‑control, security, access management and space optimisation
• Analyse operational data and produce reports for senior management, identifying trends, issues and opportunities
• Lead and participate in expansion projects, new facility openings, or introduction of new service offerings (e.g., fulfilment, cross‑border services)
• Work closely with the senior leadership to set operational strategy, drive efficiency, adopt technology solutions (TMS/WMS/CRM) and scale the business

Key Skills & Experience

• Minimum 3+ years’ experience in operations management within the moving/relocation sector
• Proven track record in managing moving and storage operations (commercial & household goods) and/or cross‑border relocation logistics
• Strong leadership and people‑management skills with experience supervising multi‑site teams
• Excellent planning, organisational and analytical skills; able to make data‑driven decisions
• Solid understanding of UAE logistics/customs environment and local regulatory requirements
• Exceptional customer‑focus and problem‑solving attitude; ability to manage complex moves and ensure smooth execution