Operations Manager

ستارلينكس; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A logistics company in Dubai is seeking a Warehouse and Transport Operations Manager to lead and enhance operations. This role involves implementing advanced systems, optimizing logistics, and ensuring compliance with industry standards. The ideal candidate will have at least 5 years of experience in warehouse and transport management, with a focus on data-driven decision-making and continuous improvement. An MBA is preferred, and leadership experience is essential.

Qualifications

• Minimum 5 years in warehouse and transport management, with 3 years in a leadership role.

Responsibilities

• Implement and manage advanced warehouse management systems and automation.
• Oversee transport operations for timely and cost-effective delivery.
• Ensure compliance with FMCG standards and regulatory requirements.
• Use predictive analytics for logistics planning.
• Drive operational excellence through lean methodologies.
• Build a skilled team proficient in warehouse technologies.
• Work closely with suppliers and internal teams for seamless operations.
• Promote sustainable practices in operations.
• Maintain high health and safety standards.
• Oversee financial aspects and ensure cost optimization.
• Ensure customer satisfaction through optimized storage and delivery.
• Leverage data analytics for decision-making.
• Develop strategies to mitigate risks in operations.
• Utilize transport management systems to optimize delivery.

Education

Bachelor’s degree in business administration, Supply Chain Management, Logistics, or related field

MBA

Tools

Warehouse Management Systems

Transport Management Systems

Job description

Job Overview:

Lead and enhance warehouse and transport operations within a high-tech, fast-moving consumer goods environment. Ensure operational efficiency, quality, safety, and seamless logistics through advanced technologies, innovative processes, and effective transport management.

Job Responsibilities:

1. Technology Integration: Implement and manage advanced warehouse management systems, transport management systems, and automation to streamline operations.
2. Transport Operations: Oversee transport and logistics operations to ensure timely and cost-effective delivery of goods, optimizing routes, and maintaining service quality.
3. Quality Compliance: Enforce adherence to FMCG standards and regulatory requirements, ensuring product integrity and compliance.
4. Inventory and Logistics Optimization: Use predictive analytics and real-time data for precise inventory and logistics planning.
5. Continuous Improvement: Drive operational excellence through lean methodologies, Six Sigma, and route optimization strategies to continuously improve process efficiency.
6. Leadership and Team Development: Build a skilled team proficient in operating warehouse and transport technologies, emphasizing continuous learning and skill enhancement.
7. Stakeholder Collaboration: Work closely with suppliers, transport partners, and internal teams to ensure seamless integration of warehouse and logistics operations.
8. Sustainability Leadership: Promote sustainable practices in warehouse and transport operations to reduce environmental impact and enhance efficiency.
9. Safety Management: Maintain the highest standards of health, safety, and environmental practices across warehouse and transport operations.
10. Budget and Cost Management: Oversee financial aspects of warehouse and transport operations, ensuring cost optimization while maintaining high service standards.
11. Customer Engagement: Ensure end-to-end customer satisfaction by optimizing storage standards, delivery timelines, and service quality.
12. Data-Driven Decision Making: Leverage data analytics to make informed decisions in transport, and warehouse operations.
13. Advanced Risk Management: Develop strategies to mitigate risks in transport and warehouse operations, ensuring resilience and continuity.
14. TMS Utilization: Leverage transport management systems to optimize delivery schedules, track shipments in real time, and improve fleet utilization.

KPI's

Warehouse Operations:

1. Inventory Accuracy: Maintain a 99.8% accuracy rate in inventory levels through precise tracking and management.
2. Order Fulfillment Rate: Achieve a 99.5% on-time delivery rate for all customer orders.
3. Operational Cost Reduction: Reduce operational costs by 5% annually through process optimization.
4. Safety Incidents: Sustain zero safety incidents in warehouse operations through strict adherence to safety protocols.

Transport Operations:

1. On-Time Delivery Performance: Achieve a 99.5% on-time delivery rate for transport operations.
2. Fleet Utilization: Maintain at least 90% fleet utilization through effective transport planning and optimization.
3. Cost Per Kilometer: Reduce transport costs per kilometer by 5% annually while maintaining service quality.
4. Transport Lead Time: Decrease average delivery lead times by 10% through efficient routing and scheduling.
5. Shipment Accuracy: Maintain 99.5% accuracy in shipments delivered without errors or damage.
6. Transport Complaints: Reduce transport-related customer complaints to less than 0.5% of total deliveries.

Job Requirements:

• Education: Bachelor’s degree in business administration, Supply Chain Management, Logistics, or related field. MBA is Preferred.
• Experience: At least 5 years in warehouse and transport management, including 3 years in a leadership role.