Operations Executive, Amazon Now, UFG

Amazon; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading fast grocery service is seeking an Operations Lead in Dubai to manage daily operations for large and small sites. This role involves driving performance, managing associates, and improving operational processes while ensuring safety and customer satisfaction. Candidates should have a Bachelor's degree and significant experience managing teams in logistics or warehousing. The ideal candidate is self-motivated with strong communication and problem-solving skills. Knowledge of Lean and SQL is advantageous.

Benefits

Inclusive culture

Workplace accommodations available

Qualifications

• 13 years of experience managing processes and people as a lead.
• Experience in a customer-facing environment, warehousing, logistics or manufacturing.
• Ability to travel to different stores within UAE.

Responsibilities

• Manage end-to-end operations for a large site or multiple small sites.
• Meet customer-facing metrics while maintaining cost targets.
• Drive performance management and development plans for associates.
• Conduct daily operations audits.

Skills

Strong communication skills

Proficiency in MS Excel

Self-motivated

People management

Analytical and problem-solving skills

Education

Bachelor's degree

Tools

Lean Six Sigma methodologies

SQL

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead (UAE) to join a team that redefines fast delivery and helps us build and run this new service for our customers – 3P Store Operations. You will ensure Amazon policies including attendance tracking are implemented and administered fairly and consistently. This includes motivating, coaching, reporting and providing feedback on associates' performance, including on the roof/on the road: productivity, quality, and safety as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want we will find the means to deliver it. With your help Amazon will continue to enable people to discover new worlds and implement innovation.

Key Responsibilities

• Managing on a daily basis end to end operations for either one large site or a combination of small sites supervising store operations.
• Meeting customer-facing metrics while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for associates.
• Continuously improving the operations process and attaining a sustained level of performance improvement.
• Conducting 4M and 5S audits for the stores on a daily basis.
• Standing in for Area Manager.

Qualifications

• A Bachelor's degree holder with experience in a customer-facing environment, warehousing, logistics or manufacturing.
• Strong communication skills (written and verbal).
• Proficiency in MS Excel.
• Ability to travel to different stores within UAE.
• Self-motivated person with the ability to motivate associates and team members.
• Strong execution skills, action-oriented, go-getter.
• Resourceful to identify ways to get things done using limited resources.
• Ability to work under pressure and in ambiguous situations, and to generate solutions.
• Good people management, analytical and problem-solving skills.
• 13 years of experience managing processes and people as a lead.
• Knowledge of Lean Six Sigma and Kaizen methodologies is highly advantageous; knowledge of SQL would be advantageous.

Additional Information

• Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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