Operations & Distributions Executive

Richemont; Dubai; On-site; AED 75,000 - 95,000; Full time

Job summary

A luxury goods company in Dubai is seeking an Operations & Distribution Executive to enhance efficiency in operations and logistics. The role involves supporting stock management, overseeing order fulfillment, and ensuring customer satisfaction. Ideal candidates will possess a degree in Business or Industrial Engineering and at least one year of experience in a supply chain role. Strong analytical skills and proficiency in SAP and Microsoft Excel are required. This position offers opportunities for professional growth in a collaborative environment.

Benefits

Career development opportunities

Collaborative environment

Exposure to cross-functional teams

Qualifications

• At least 1 year of experience in a Supply Chain or Operations role.
• Strong analytical and organizational skills with attention to accuracy and deadlines.
• Fluency in English required.

Responsibilities

• Support stock management and logistics coordination.
• Ensure timely order fulfillment and delivery lead times.
• Compile operational data and prepare reports for the Operations Manager.

Skills

Analytical skills

Organizational skills

Communication skills

Stakeholder management

Proficiency in Microsoft Excel

Familiarity with SAP

Education

Degree in Business or Industrial Engineering

Tools

SAP

Microsoft Excel

Job description

Reference code: JR122843

The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity and innovation.

HOW WILL YOU MAKE AN IMPACT?

As Operations & Distribution Executive, you will play a key role in ensuring the smooth, accurate, and efficient flow of Cartier’s daily operations. You will support the UAE Operations & Distribution Manager in maintaining excellence across stock management, logistics coordination, and order fulfillment, ensuring our boutiques and partners receive the highest level of service.

You will collaborate with internal teams across Supply Chain, Finance, IT, and Logistics to ensure operational agility, precision, and customer satisfaction, key pillars of Cartier’s excellence.

WHAT WILL BE YOUR MISSION?

Supply Chain Tools & Coordination

• Act as a key user for stock availability and firm order tools.
• Manage after-sales service tools related to shipment discrepancies and quality claims.
• Monitor replenishment systems, raising alerts to ensure smooth product flow.

Customer Service Excellence

• Ensure stock requests are reviewed and responded to within 24 hours.
• Oversee order fulfillment and delivery lead times, coordinating with all stakeholders to ensure timely execution.
• Communicate proactively on delays or issues and collaborate cross-functionally to resolve them.
• Follow up on shipment claims, ensuring timely closure and customer satisfaction.

Sales Administration

• Support invoicing strategies, returns operations, and rebalancing in coordination with the operations team.
• Manage novelty orders for suppliers and clients in SAP according to launch plan targets.
• Assist in marketing stock requests and activations as per campaign timelines.
• Ensure accuracy of operational data in SAP (GI dates, stock adjustments, backorders).
• Conduct regular stock reconciliations and system updates for boutiques.

Reporting & Analysis

• Support the Operations & Distribution Manager in compiling operational data and preparing reports, analyses, and presentations.
• Assist in identifying potential supply chain risks and recommending process improvements.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• A degree in Business, Industrial Engineering, or a related field.
• At least 1 year of experience in a Supply Chain or Operations role.
• Strong analytical and organizational skills with attention to accuracy and deadlines.
• Proficiency in Microsoft Excel and familiarity with SAP.
• Excellent communication and stakeholder management skills.
• A collaborative, pragmatic, and agile mindset.
• Fluency in English.

WHAT DO WE OFFER

A collaborative and inclusive environment with exposure to regional and cross-functional teams, continuous learning, and career development opportunities within Cartier.

YOUR JOURNEY WITH US

Selected candidates will be contacted by the Talent team for an initial conversation, followed by interviews with the Marketing Manager and HR team.