Operations Director – AV & Smart Workplace Solutions

Plum Jobs; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading provider of AV and smart workplace solutions in Dubai is seeking an Operations Director to oversee full project delivery and operations. The ideal candidate will have over 12 years of experience in operations and project management, with strong leadership and financial acumen. This role requires proven success in managing large-scale, multi-technology projects and maintaining strong client relationships. A UAE driving license is mandatory.

Qualifications

• 12+ years’ experience in operations, programme delivery, or project management.
• At least 5 years in executive leadership roles.
• Proven success in delivering large-scale, multi-technology transformation programmes.

Responsibilities

• Provide strategic leadership and governance of the end-to-end delivery process.
• Lead and mentor the Project Deployment Team.
• Establish and enforce best-in-class delivery practices.
• Act as the primary client-facing executive during delivery.
• Build and manage relationships with vendors and subcontractors.

Skills

Operations management

Project management

Client stakeholder management

Vendor management

Financial oversight

Leadership

Communication

Education

Bachelor’s or Master’s degree in Engineering, Project Management, or related field

PMP / PRINCE2 certification

Job description

Our client is a leading Dubai-based provider of AV and smart workplace solutions, delivering complex, multi-technology projects across enterprise, government, and large-scale infrastructure sectors.

We are seeking an accomplished Operations Director to take full ownership of project delivery, operations, and client success. This is a senior leadership role accountable for delivering projects on time, within scope, and to the highest standards, while building long-term client partnerships, strengthening vendor ecosystems, and driving operational excellence across a growing portfolio.

The successful candidate will be a board-level operator with a proven record in programme delivery and operations management, strong commercial acumen, and the ability to lead, inspire, and scale high-performing cross-functional teams.

Role Summary

• Provide strategic leadership and governance of the end-to-end delivery process, from contract award through execution to handover.
• Lead and mentor the Project Deployment Team (Project Managers, Engineers, Coordinators), fostering a culture of accountability, performance, and continuous improvement.
• Establish and enforce best-in-class delivery practices covering scheduling, budgeting, reporting, and risk management.
• Act as the primary client-facing executive during delivery, ensuring senior stakeholder alignment, progress transparency, and timely resolution of issues.
• Collaborate with sales and pre-sales teams to ensure a seamless transition from contract signing to delivery execution.
• Build and manage relationships with vendors, OEMs, and subcontractors, ensuring commercial efficiency, delivery excellence, and conflict resolution.
• Provide financial oversight of budgets, costs, margins, and profitability, while proactively identifying and mitigating risks that could impact performance or outcomes.
• Represent the organisation at industry forums, exhibitions, and strategic partner events, reinforcing brand authority and market presence.

Mandatory Skills & Experience

• 12+ years’ experience in operations, programme delivery, or project management, with at least 5 years in executive leadership roles.
• Proven success in delivering large-scale, multi-technology transformation programmes (ICT, AV, AI-driven, or digital workplace).
• Strong record of senior client and stakeholder management across enterprise, government, and infrastructure sectors.
• Deep expertise in ICT, AV, AI, and smart workplace/building technologies, with awareness of emerging trends and regulatory drivers.
• Demonstrated ability in vendor and subcontractor management, with established OEM and partner relationships.
• Financially astute, with proven experience driving profitability, operational efficiency, and sustainable growth.
• UAE driving license is mandatory.

Education & Certification

• Bachelor’s or Master’s degree in Engineering, Project Management, or related field.
• PMP / PRINCE2 certification preferred.

Candidate Profile

• Currently based in the UAE.
• Fluent in English with exceptional client-facing, communication, and senior stakeholder engagement skills; able to influence at board and C-suite level.
• Arabic language proficiency preferred.
• Commercially sharp, resilient, and results-driven, with the credibility to lead at scale.
• Strategic operator and people leader, with the ability to inspire high-performing teams and deliver complex multi-technology projects.