Operations Director

Macro; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A global facilities management firm in Dubai is seeking an experienced Operations Director to oversee services across multiple sites in the Middle East. The ideal candidate will have proven experience in the region, a technical background in Mechanical or Electrical engineering, and significant leadership experience in facilities management. This role offers the opportunity to drive exceptional service standards and foster long-term client partnerships in a supportive work environment.

Qualifications

• Proven experience working in the Middle East.
• Significant experience in a senior leadership role within facilities management.
• Experience managing high-profile, quality-led P&L contracts.

Responsibilities

• Lead facilities management operations on multiple sites.
• Manage relationships with clients and stakeholders.
• Drive a can-do culture across facilities teams.

Skills

Experience in the Middle East

Technical background in Mechanical or Electrical engineering

Excellent relationship management skills

Education

Recognition in Facilities Management qualifications

Health and Safety qualifications

Job description

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Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands. Our offerings include workplace design, helpdesk services, interim property management, and solutions for making buildings healthier, smarter, and sustainable through advanced technological solutions.

We are driven by a commitment to excellence. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decisions. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, with a supportive, people-focused culture.

About the Role

We seek a proven Operations Director to lead facilities management services across multiple sites in the Middle East. This senior leadership role involves strategic oversight and the opportunity to make a lasting impact.

You will be responsible for delivering exceptional service standards, optimizing operational performance, and fostering long-term client partnerships. With a focus on innovation, efficiency, and client satisfaction, you will shape the future of our regional operations.

Your responsibilities will include :

• Leading the safe and effective delivery of facilities management operations on multiple sites in the Middle East.
• Managing relationships with clients, internal teams, and external stakeholders.
• Driving a one-team “can do” culture across on-site facilities teams and supply chains to create best-in-class facilities for our customers.
• Managing significant change projects, including mobilization of new sites aligned with client growth plans.
• Leading small works in a responsive, controlled manner to ensure minimal disruption.
• Implementing and complying with local regulations.
• Supervising required processes and procedures.
• Managing P&L performance, ensuring services are delivered within the commercial model and schedule, while optimizing variable expenditure.
• Overseeing resources to maintain operational standards.
• Continuously developing our services.
• Delivering net contribution targets and identifying additional opportunities within and beyond nominated accounts.

About You

The ideal candidate will have :

• Proven experience working in the Middle East (essential).
• Technical background in Mechanical or Electrical engineering.
• Significant experience in a senior leadership role within facilities management.
• Experience managing high-profile, quality-led P&L contracts.
• Leading teams with substantial budgets.
• Experience within a multi-service line FM environment.
• Excellent relationship management skills at all levels.
• Recognition in Facilities Management qualifications (preferred).
• Health and Safety qualifications (preferred).

Diversity Statement

We aim to create a workplace where everyone feels safe to bring their whole selves to work. Our "This is Me" EDI campaign is a commitment to understanding and supporting individual needs, both professionally and personally.

We encourage proactive efforts to identify and support individual needs that may impact work-life balance, fostering a growth-oriented, supportive environment.

If you need to discuss reasonable adjustments or require guidance on our recruitment process, please contact [e-mail].

Additional Information

Seniority level: Director

Employment type: Full-time

Job function: Project Management

Industries: Facilities Services

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