Operations Coordinator

شركة الدار العقارية ش.م.ع; Abu Dhabi Emirate; On-site; AED 60,000 - 80,000; Full time

Job summary

تبحث شركة متخصصة في إدارة المرافق عن منسق عمليات متحمس لدعم عمليات المركز التجاري في أبوظبي. ستلعب دورًا رئيسيًا في إدارة العمليات اليومية، وضمان الخدمة الجيدة للمستأجرين، وتعزيز السلامة. يتطلب دورك قدرة على التنسيق الفعال، والتوجه نحو الحلول، بالإضافة إلى خبرة في بيئة البيع بالتجزئة. لنفترض أنك تتحدث الإنجليزية، ويمكن أن تكون اللغة العربية ميزة إضافية.

Qualifications

• خبرة تتراوح بين 2-4 سنوات في عمليات البيع بالتجزئة أو إدارة الممتلكات.
• تجربة ضمن بيئة البيع بالتجزئة في الإمارات العربية المتحدة مفضلة.
• خبرة على مستوى متعدد المواقع أو خدمات مشتركة تعتبر ميزة.

Responsibilities

• دعم العمليات اليومية للمول بما في ذلك الأمن والخدمات العامة.
• العمل كنقطة الاتصال الأساسية للمستأجرين.
• دعم ممارسات الصحة والسلامة للحفاظ على بيئة آمنة.

Skills

المهارات التنسيقية

المديرين المعنيين

مهارات الاتصال الممتازة

إدارة العمليات

حل المشكلات

Education

دبلوم أو بكاليوس في إدارة المرافق أو إدارة الأعمال أو الهندسة

Tools

MS Office

أدوات التقارير

Job description

Al Jimi Mall is looking for a passionate Operations Coordinator – Retail to play a hands-on role in the day-to-day operations of Aldar’s retail portfolio in Al Ain. This role offers exposure to live mall operations, close collaboration with retail tenants, and the opportunity to be part of a team that keeps vibrant shopping destinations running smoothly, safely, and efficiently.

Key Responsibilities

Operations & Service Coordination

• Support daily mall operations including security, housekeeping, maintenance, parking, and customer service.
• Ensure consistent service quality and operational standards across assigned retail assets.
• Monitor on-site service providers and support compliance with agreed service levels and SLAs.

Tenant Engagement

• Act as the primary operational point of contact for retail tenants.
• Coordinate tenant access, maintenance requests, fit-out activities, and operational approvals.
• Proactively follow up on tenant issues to ensure timely resolution and strong working relationships.

Health, Safety & Mall Compliance

• Support health & safety practices to maintain a safe environment for shoppers, tenants, and staff.
• Assist with inspections, audits, incident reporting, and corrective action tracking.
• Support emergency preparedness, drills, and daily safety compliance within an active mall environment.

Events, Activations & Peak Trading Support

• Support operational planning and execution of mall events, promotions, and activations.
• Provide operational coverage during peak trading periods, weekends, and public holidays.
• Assist with special projects and cross-mall operational initiatives.

Reporting & Coordination

• Maintain accurate operational logs, permits, and documentation.
• Prepare routine reports and trackers related to mall operations, incidents, and service performance.
• Coordinate closely with internal teams including Leasing, Marketing, and Facilities to ensure seamless mall operations.

Qualifications & Experience

• Diploma or Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field.
• 2–4 years of experience in retail mall operations, facilities management, or property management.
• Experience within the UAE retail or mixed-use environment is preferred.
• Multi-site or shared-services experience is an advantage.

Skills & Competencies

• Strong coordination, organizational, and stakeholder management skills.
• Ability to manage operations across multiple assets in a structured and disciplined manner.
• Excellent communication skills; English is mandatory, Arabic is an advantage.
• High attention to detail with a proactive, problem-solving mindset.
• Proficiency in MS Office and reporting tools.
• Customer-focused approach aligned with Aldar’s service excellence standards.