Open Jobs Retail Trainer 260390

Sephora; Dubai; On-site; AED 150,000 - 180,000; Full time

Job summary

A leading retail beauty company is seeking a dedicated Retail Training Manager in Dubai. The role involves overseeing all retail training initiatives, ensuring effective onboarding, and supporting retail education projects. The ideal candidate should have over three years of retail management experience, exceptional communication skills, and the ability to manage multiple projects. Proficiency in coaching and adaptability to dynamic retail environments are crucial for success in this role. Join the team and support the growth and development of retail staff across multiple locations.

Qualifications

• 3+ years in a Supervisor or Management position in retail.
• Experience in delivering training and educational support.
• Excellent communication and presentation skills.

Responsibilities

• Support all Retail Education projects effectively.
• Deliver all Retail training modules online and in person.
• Assess store teams on performance at least once a year.

Skills

Retail experience

Communication skills

Project management

Coaching ability

Adaptability

Presentation skills

Job description

POSITION PURPOSE

• Support all Retail Education projects
• Deliver all Retail trainings
• Ensure strong onboarding of all new joiners
• Strong focus on omnichannel and client experience
• Support creation of training material for key retail animations (Ramadan & Festive)
• Support development of each retail employee's career & development path
• Strong collaboration with key business partners and strategic implementation and delivery of the different projects

This role will be based at Sephora University Dubai. The role will require to do store visit 50 of time) and to travel to OGCC countries (Qatar Kuwait Oman & Bahrain) visit UAE flagships on weekly basis and countries on a quarterly basis or if business requires it.

KEY ACCOUNTABILITIES

Retail Training

• Responsible for delivering all Retail related training modules in class and/or digitally
• Support update/creation of Retail training material Onboarding Sephora Attitude Omnichannel Cashier training as well as all Retail related training needed to support the growth of the business
• Lead all Onboarding initiatives partnering with HR & Store Management (digital onboarding Induction training welcome at store level & follow up coaching)
• Support creation of training material for key retail animations (Ramadan & Festive)
• Monitor knowledge growth and retention post all Retail training
• Maintain modules and digital material up to date
• Review client feedback mystery shopping and Love Meter data to identify areas of opportunities and suggest solutions accordingly
• Partner closely with crossfunctional business partners:
  • Retail support training for retail project implementation
  • Store Management align on business & support needed at store level
  • HR onboarding & employee support training
  • Beauty Training Team support and reinforce retail & omni in beauty training/projects
  • KSA Field Coaches share best practices and support each others

Coaching & Support at store level

• Align with the Retail & Leadership Education Manager on focus and follow up for all Retail topics
• Align with all Retail Managers on priority stores and business needs focus
• Articulate support of the cash team to coach and develop them
• On the floor coaching assessment & feedback (for all Retail trainings)
• Follow up & knowledge assessment after priority animation trainings
• Assess store teams on performance at least 1 time/year or if business requires
• Visit flagship doors on a weekly basis meeting with Store leaders to align and assess needs
• Ensure visit of full region (including all stores) at least 2 time/year or if business requires
• Support Beauty Trainers during their yearly assessment of the store team
• Share assessment feedback with Store Management and support development accordingly
• Follow up and support engagement of the store team with our Sephora LMS

Project Management

• Support training for all retail related projects partnering with project owner/leader
• Deliver project training on time meeting all requirements and satisfaction of business partners

SKILLS QUALIFICATIONS & ATTRIBUTES

• The successful candidate will have a strong retail experience and passion being with Sephora for at least 3 years at a Supervisor or Management position.
• Having deliver training and support learning and education projects is a plus.
• The ideal candidate will have good communication and presentation skills.
• She/he must be very agile and flexible able to cope and manage different projects dealing with various business partners.
• Able to give/receive feedback and it is essential that they have a passion for people with the ability to think creatively and are selfmotivated to work independently.
• It is key that they have fully understand the business needs and adapt to the requirements and work with the different departments of Sephora Middle East HQ high level of energy enthusiasm and motivation.

She/he need to have excellent authentic communication and influencing skills and be energized by working in a fast paced dynamic environment.