Onboarding Excellence Lead – Digital Banking & Compliance

RAK BANK; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A major banking institution in UAE is seeking a role focused on customer onboarding. You will manage both manual and digital account openings, validate documentation, and ensure compliance with KYC/AML regulations while providing bilingual support in Arabic and English. Ideal candidates have a degree in Finance or related fields and 2-4 years of experience in banking. This is a critical position for enhancing the customer experience and operational efficiency.

Qualifications

• 2–4 years of experience in customer onboarding.
• Minimum 4 years in the banking sector.
• Strong understanding of KYC/AML regulations.

Responsibilities

• Manage end‑to‑end onboarding for both manual and digital account openings.
• Review and validate customer documentation.
• Liaise with internal stakeholders to ensure smooth processing.
• Monitor onboarding queues and resolve pending cases.
• Provide bilingual support (Arabic and English).

Skills

Exceptional interpersonal and stakeholder management skills

Strong commitment to delivering high‑quality service

Ability to identify process gaps

Fluent in Arabic and English

Deep understanding of AML/KYC regulations

Comfortable working with digital onboarding platforms

Passion for innovation

Education

Bachelor’s degree in Finance, Business Administration, Economics, or related field

Job description

A major banking institution in UAE is seeking a role focused on customer onboarding. You will manage both manual and digital account openings, validate documentation, and ensure compliance with KYC/AML regulations while providing bilingual support in Arabic and English. Ideal candidates have a degree in Finance or related fields and 2-4 years of experience in banking. This is a critical position for enhancing the customer experience and operational efficiency.