Office Receptionist

Mandarin Oriental; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A luxury hotel in Dubai is seeking an Office Receptionist to serve as the first point of contact for residents and guests. The role emphasizes warm greetings, managing reception area standards, and handling communications. Ideal candidates have prior front-office experience, excellent English communication skills, and strong interpersonal abilities. The position offers competitive salary and wellness benefits, reflective of UAE industry standards, ensuring a satisfying work environment.

Benefits

Competitive salary and benefits

Health and wellness programmes

Learning and development opportunities

Qualifications

• Previous experience as a receptionist or in front-office roles.
• Strong interpersonal skills for connecting with diverse individuals.
• Detail-oriented and capable of managing multiple tasks efficiently.

Responsibilities

• Greet and welcome office residents and visitors professionally.
• Manage the reception area to maintain brand standards.
• Handle incoming calls and direct inquiries appropriately.

Skills

Polished communication skills in English

Interpersonal skills

Organisational skills

Tools

Microsoft Office Suite

Job description

Mandarin Oriental Downtown, Dubai is looking for an Office Receptionist to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Guest Relations department in Dubai, the Office Receptionist is responsible to act as a first point of contact for office residents and their guests, ensuring a warm welcome and seamless service experience. Office Receptionist reports to the Guest Relations Manager.

As an Office Receptionist, you will be responsible for the following duties:

• Greet and welcome office residents, clients, and visitors in a courteous and professional manner.
• Manage the reception area to ensure it is tidy, presentable, and aligned with brand standards.
• Handle incoming phone calls, emails, and inquiries, directing them to the appropriate departments.
• Coordinate meeting room bookings and support with basic office administration tasks.
• Assist with resident requests and liaise with building management for any service requirements.
• Ensure security and visitor protocols are followed, including registration and access control.

As An Office Receptionist, We Expect From You

• Previous experience in a receptionist or front‑office role, ideally within corporate offices, luxury hospitality, or premium real estate.
• Professional appearance and polished communication skills in English (additional languages are an advantage).
• Strong interpersonal skills with a natural ability to connect with people from diverse backgrounds.
• Proficiency in Microsoft Office Suite and comfort with office systems/booking tools.
• Highly organised, detail‑oriented, and able to manage multiple tasks efficiently.
• Positive attitude, reliability, and a strong sense of responsibility as a brand ambassador.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle‑free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well‑being and stability.

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